MPC3002 printing from vm

[Keegan Chetty]

Hi everyone

I have a client with an MPC3002 and they are trying to print from a server 2019 virtual server, I have no experience with virtual machines but I did manage to get 1 user printing, first I created my own virtual machine with windows 10 on azure, all the drivers were there as "redirected" and printing worked fine, then I created a virtual server 2019 and used the "TS" port as there were no redirected drivers showing on the server, so once I tested these and got them working I got to the client and did the same thing and printing worked fine. The next day one of the users stopped printing and I cannot find the problem, I tried using every TS port and a few others but it either disappears (I print a test page and it doesn't show in the queue) or shows error and sits in the queue, is there anything I can try?

[luca72]

Re: MPC3002 printing from vm

Hi everyone

I have a client with an MPC3002 and they are trying to print from a server 2019 virtual server, I have no experience with virtual machines but I did manage to get 1 user printing, first I created my own virtual machine with windows 10 on azure, all the drivers were there as "redirected" and printing worked fine, then I created a virtual server 2019 and used the "TS" port as there were no redirected drivers showing on the server, so once I tested these and got them working I got to the client and did the same thing and printing worked fine. The next day one of the users stopped printing and I cannot find the problem, I tried using every TS port and a few others but it either disappears (I print a test page and it doesn't show in the queue) or shows error and sits in the queue, is there anything I can try?

take what I write with a grain of salt!
I enjoy playing with virtual machines, to test various systems, especially linux versions, personally I see that something that works one day may not work the next.
still use ricoh pcl6 driver Ver.1.9.0.0 (NOT UNIVERSAL please!), what do you print from? it could be a problem with the client's management program (?) ... or much more easily some port of a switch that messes everything up
I would also try to search on the VM forum

[slimslob]

Re: MPC3002 printing from vm

Hi everyone

I have a client with an MPC3002 and they are trying to print from a server 2019 virtual server, I have no experience with virtual machines but I did manage to get 1 user printing, first I created my own virtual machine with windows 10 on azure, all the drivers were there as "redirected" and printing worked fine, then I created a virtual server 2019 and used the "TS" port as there were no redirected drivers showing on the server, so once I tested these and got them working I got to the client and did the same thing and printing worked fine. The next day one of the users stopped printing and I cannot find the problem, I tried using every TS port and a few others but it either disappears (I print a test page and it doesn't show in the queue) or shows error and sits in the queue, is there anything I can try?

Considering that the MP C3002 was introduced 20 years ago, how where they printing to it previously, or did they just purchase it used?

What platform is the Server 2019 virtual server running on?

How was the driver installed for the user that is having problems and is that user on the same computer as the day before?

[Keegan Chetty]

Re: MPC3002 printing from vm

take what I write with a grain of salt!
I enjoy playing with virtual machines, to test various systems, especially linux versions, personally I see that something that works one day may not work the next.
still use ricoh pcl6 driver Ver.1.9.0.0 (NOT UNIVERSAL please!), what do you print from? it could be a problem with the client's management program (?) ... or much more easily some port of a switch that messes everything up
I would also try to search on the VM forum

Thank you will try that forum as well, they running off a cloud server, in theory I think it should be able to pick up the driver from the local pc.. I did download the original pcl 6 mpc3002 driver

[Keegan Chetty]

Re: MPC3002 printing from vm

Considering that the MP C3002 was introduced 20 years ago, how where they printing to it previously, or did they just purchase it used?

What platform is the Server 2019 virtual server running on?

How was the driver installed for the user that is having problems and is that user on the same computer as the day before?

HI Slim

They had the machine all this time but didn't have the virtual machine, so they were printing locally all this time.. It's a cloud server.. Yes it is the same user, we printed fine the first day and the next it just stopped.

[slimslob]

Re: MPC3002 printing from vm

HI Slim

They had the machine all this time but didn't have the virtual machine, so they were printing locally all this time.. It's a cloud server.. Yes it is the same user, we printed fine the first day and the next it just stopped.

Are you the one who set them up on the cloud server? If not, it is the problem of whoever did to get everything working properly.

[Keegan Chetty]

Re: MPC3002 printing from vm

Are you the one who set them up on the cloud server? If not, it is the problem of whoever did to get everything working properly.

Thats what I said as well, unfortunately the guys that set them up are trying to sell them some kind of cloud print software so they are basically refusing to assist us (saying that they don't know what the problem is)

[luca72]

Re: MPC3002 printing from vm

Thats what I said as well, unfortunately the guys that set them up are trying to sell them some kind of cloud print software so they are basically refusing to assist us (saying that they don't know what the problem is)

I bet that Universal driver are used

[rthonpm]

Re: MPC3002 printing from vm

Hi everyone

I have a client with an MPC3002 and they are trying to print from a server 2019 virtual server, I have no experience with virtual machines but I did manage to get 1 user printing, first I created my own virtual machine with windows 10 on azure, all the drivers were there as "redirected" and printing worked fine, then I created a virtual server 2019 and used the "TS" port as there were no redirected drivers showing on the server, so once I tested these and got them working I got to the client and did the same thing and printing worked fine. The next day one of the users stopped printing and I cannot find the problem, I tried using every TS port and a few others but it either disappears (I print a test page and it doesn't show in the queue) or shows error and sits in the queue, is there anything I can try?

A virtual machine is no different than a physical one. The redirected drivers you're seeing and the TS ports are the printers that remote desktop is able to redirect from your machine to the VM. You need to just follow the same procedure you would for adding a printer on a physical system and then share that to the client machines.

Overall, it sounds like the issue is the local network doesn't allow for connections from the cloud hosted server.

[slimslob]

Re: MPC3002 printing from vm

A virtual machine is no different than a physical one. The redirected drivers you're seeing and the TS ports are the printers that remote desktop is able to redirect from your machine to the VM. You need to just follow the same procedure you would for adding a printer on a physical system and then share that to the client machines.

Overall, it sounds like the issue is the local network doesn't allow for connections from the cloud hosted server.

I was hoping you would come to help explain things. I haven't worked with client/host systems using remote desktop for over 10 years. Does the driver on the client need to be the same as on the server or an added driver to the server such as a X86 driver on a 64 bit server, in order for redirection to occur? And what rights is the copier tech going to need to have in order to check on that?

[rthonpm]

Re: MPC3002 printing from vm

For redirection there doesn't need to be any kind of driver on the remote system, and printing is entirely platform independent. What the TS (terminal server) ports do is redirect the print job back to the local machine so any redirected printer is just an abstracted instance of a printer so that the remote system can interact with it.

It's no different than how many features of a local machine are abstracted through: like a server being remoted to magically understands touch input because the local machine has a touch enabled display.

I generally turn off printer redirection for my RDP sessions as I may not necessarily be on the same network as the remote system, or want the ability to access my local printers from it.

In this instance, if the remote server is being configured as a print server for the local network, will need to be configured to allow traffic over at least TCP ports 9100 (RAW) and 515 (LPR) from the server to the printers and TCP port 445 (SMB) from the local clients to the server to access the print queues.

This should be done by someone familiar with the overall network to prevent a misconfigured setting that could expose the customer's network to unauthorised access. Adding the server in some way to the local network, either through a VPN or other means, can also make configuration much easier. This isn't something configured on each workstation, rather it needs to be set at the network level.

Sent from my BlackBerry using Tapatalk

[luca72]

Re: MPC3002 printing from vm

A virtual machine is no different than a physical one. The redirected drivers you're seeing and the TS ports are the printers that remote desktop is able to redirect from your machine to the VM. You need to just follow the same procedure you would for adding a printer on a physical system and then share that to the client machines.

Overall, it sounds like the issue is the local network doesn't allow for connections from the cloud hosted server.

+1👍

[luca72]

Re: MPC3002 printing from vm

Hi everyone

I have a client with an MPC3002 and they are trying to print from a server 2019 virtual server, I have no experience with virtual machines but I did manage to get 1 user printing, first I created my own virtual machine with windows 10 on azure, all the drivers were there as "redirected" and printing worked fine, then I created a virtual server 2019 and used the "TS" port as there were no redirected drivers showing on the server, so once I tested these and got them working I got to the client and did the same thing and printing worked fine. The next day one of the users stopped printing and I cannot find the problem, I tried using every TS port and a few others but it either disappears (I print a test page and it doesn't show in the queue) or shows error and sits in the queue, is there anything I can try?

Try to change the phisical Door printer on the switch, and if possibile try using a long new ethernet cable, to make a connection more short possibile, directly to switch, for skip eventualy junction connection, for a temporany test.
If you want, install in parallel, a new Copy of that printer driver, with a new TCP/ip Port with freshed driver

[Keegan Chetty]

Re: MPC3002 printing from vm

I bet that Universal driver are used

I did install the original MPC3002 driver on the server but no luck

[Keegan Chetty]

Re: MPC3002 printing from vm

A virtual machine is no different than a physical one. The redirected drivers you're seeing and the TS ports are the printers that remote desktop is able to redirect from your machine to the VM. You need to just follow the same procedure you would for adding a printer on a physical system and then share that to the client machines.

Overall, it sounds like the issue is the local network doesn't allow for connections from the cloud hosted server.

100%...but how can one user print off the same network from the server while the other cannot?