Ricoh Mp C3504ex Counter Email Failed

[monstercopier]

Hi All

I have 3 Ricoh MP C504ex copiers.
Updated firmware
Copier scans to email no issue. The smtp settings are fine as the machine will scan to email.

When I setup the Counter to be emailed, followed all the instructions
5866
Validity
date
time
send email address

But when I do send test it says FAILED

any ideas or thoughts?

Thanks
K

[sandmanmac]

Re: Ricoh Mp C3504ex Counter Email Failed

It looks like you have enabled/ set the correct SP's, but have you rebooted the system before testing?
It won't work until you do.

[luca72]

Re: Ricoh Mp C3504ex Counter Email Failed

Hi All

I have 3 Ricoh MP C504ex copiers.
Updated firmware
Copier scans to email no issue. The smtp settings are fine as the machine will scan to email.

When I setup the Counter to be emailed, followed all the instructions
5866
Validity
date
time
send email address

But when I do send test it says FAILED
Thanks
K

try to read the follow thread, maybe you will find something that can help you.

https://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/161275-counters-automatic-reading-sending-service-contracts.html?161275=#post1965174

[monstercopier]

Re: Ricoh Mp C3504ex Counter Email Failed

Thanks everyone..found my mistake....turned 1 of the wrong SPs on..