ricoh mp 5002 error "preparing an authentication device. Please wait ."

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  • trunghuynh20202020
    Technician_kyo
    • Oct 2021
    • 22
    #1

    ricoh mp 5002 error "preparing an authentication device. Please wait ."

    hi all , the area where i live , a customer has ordered a used ricoh 5002 , the machine has a card reader connection , but has lost the admin password wait ." , I adjusted sp5420 to 1 =off for all sub-items ,sp5401:103 to 0 ,sp5401:162 bit 0 and 7 to 0 , sp 5401:230 bit 0 to 0 ,sp 5401:240 bit 0 and 1 to 0 , but still not working , i don't have admin pass to turn it off , i have cleared all 5801:1 excute , replaced 2 FRAM on BCU but still the same error , can anyone help me with any solution now to turn off me thank you very much
    ricoh 5002 eror authentication.jpg
    Tags: bit, cleared, error, ricoh, wait
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1382
      #2
      Re: ricoh mp 5002 error "preparing an authentication device. Please wait ."

      Originally posted by trunghuynh20202020
      hi all , the area where i live , a customer has ordered a used ricoh 5002 , the machine has a card reader connection , but has lost the admin password wait ." , I adjusted sp5420 to 1 =off for all sub-items ,sp5401:103 to 0 ,sp5401:162 bit 0 and 7 to 0 , sp 5401:230 bit 0 to 0 ,sp 5401:240 bit 0 and 1 to 0 , but still not working , i don't have admin pass to turn it off , i have cleared all 5801:1 excute , replaced 2 FRAM on BCU but still the same error , can anyone help me with any solution now to turn off me thank you very much
      [ATTACH=CONFIG]53017[/ATTACH]
      Are you a Ricoh technician? Does your customer want the card reader? Resetting 5801-1 does not reset everything at all.

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        • trunghuynh20202020
          Technician_kyo
          • Oct 2021
          • 22
          #3
          Re: ricoh mp 5002 error "preparing an authentication device. Please wait ."

          Originally posted by GIUBOSS
          Are you a Ricoh technician? Does your customer want the card reader? Resetting 5801-1 does not reset everything at all.
          yes i am technician , customer does not use card reader , i have tried everything possible to clear all SP 5801-1 , replace BCU board , but the problem is still not solved ,I'm trying to upload fw , and will report when I'm done with the authentication error when unplugging the card reader, thanks

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36807
              #4
              Re: ricoh mp 5002 error "preparing an authentication device. Please wait ."

              Originally posted by trunghuynh20202020
              yes i am technician , customer does not use card reader , i have tried everything possible to clear all SP 5801-1 , replace BCU board , but the problem is still not solved ,I'm trying to upload fw , and will report when I'm done with the authentication error when unplugging the card reader, thanks
              But are you a Ricoh trained, certified and authorized technician? If you are why have you not contacted Ricoh Vietnam for assistance?

                Comment

                • trunghuynh20202020
                  Technician_kyo
                  • Oct 2021
                  • 22
                  #5
                  Re: ricoh mp 5002 error "preparing an authentication device. Please wait ."

                  yes i found the problem may be in sop ssd

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