MP5500 fax malfunction

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  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2931
    #1

    MP5500 fax malfunction

    I just installed a fax option type 7500 on a 5500. I followed the installation guide to the letter. The machine recognizes that the fax is there in both sp modes and user tools, but when I try to access the fax function from the control panel it will not bring up the fax screen. I have what I think is the latest fax firmware installed.

    Fax B2475108F 06.00.00
    FCU B8195571C 04.00.00
    System B2475101R 3.01
    Engine B2475127E 1.11.60

    Has anyone ran into this kind of problem?
    NEVER ASSUME ANYTHING
    Tags: 354, 500, 6735, control panel, double, email, fax, firmware, firmware update, installed, java, key, malfunction, mp5500, ops, ops panel, panel, pins, send, spot, stalled, update
    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309
      #2
      You have installed the fax button into the correct ops panel hole? (5th one down).

      1, Copier
      2. Document Server
      3. Printer
      4. Scanner
      5. Fax
      6, Java App

      I think I once did that by mistake on a MP6500 without a print/scan.
      Force of habbit, was just use to seeing the fax button located in middle.
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

        Comment

        • Shadow1
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2008
          • 1642
          #3
          This can happen if you forget to switch the battery jumper on the MBU board, or if the entire board has come loose.(it's only secured at 2 points plus the connector, and they pop loose all the time.
          73 DE W5SSJ

            Comment

            • mikadonovan
              Senior Tech

              Site Contributor
              2,500+ Posts
              • May 2008
              • 2931
              #4
              I 've got the fax key in #5 spot on the op panel. I reseated the MBU and double checked the jumper. It is on the correct pins.
              NEVER ASSUME ANYTHING

                Comment

                • tjvincent
                  Trusted Tech

                  250+ Posts
                  • Apr 2008
                  • 280
                  #5
                  I Had to update LCD firmware on one to get it to show up.

                    Comment

                    • mikadonovan
                      Senior Tech

                      Site Contributor
                      2,500+ Posts
                      • May 2008
                      • 2931
                      #6
                      That very well could be the problem. I do not have that firmware. hint. Thanks.

                      mikadonovan@yahoo.com
                      NEVER ASSUME ANYTHING

                        Comment

                        • tjvincent
                          Trusted Tech

                          250+ Posts
                          • Apr 2008
                          • 280
                          #7
                          Sent , follow the directions i sent with it.

                            Comment

                            • mikadonovan
                              Senior Tech

                              Site Contributor
                              2,500+ Posts
                              • May 2008
                              • 2931
                              #8
                              The version I had was 1.13. They specifically addressed the addition of the fax option with ver. 1.19. Good advice, thanks again.
                              NEVER ASSUME ANYTHING

                                Comment

                                • EODOffice
                                  #9
                                  same problem

                                  Originally posted by mikadonovan
                                  I 've got the fax key in #5 spot on the op panel. I reseated the MBU and double checked the jumper. It is on the correct pins.

                                  Need firmware update

                                    Comment

                                    • mikadonovan
                                      Senior Tech

                                      Site Contributor
                                      2,500+ Posts
                                      • May 2008
                                      • 2931
                                      #10
                                      I should have been more specific with the last post I made in March. The firmware I installed fixed the problem.
                                      NEVER ASSUME ANYTHING

                                        Comment

                                        • EODOffice
                                          #11
                                          Firmware

                                          We have the same problem with a MP6500 fax option. The firmware needs to be updated. We do not have that firmware and would appreciate it if someone could send the file.

                                          equipmentondemand@gmail.com

                                            Comment

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