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Have to agree. Convinced several of my accounts to move from 20# to 24# paper. Fewer jams, better output, everyone was happier except their accountants until they got decent pricing.
The paper quality can also affect the curling tendency. If you have a good paper in your shop then leave some realms so the customer can put in the a tray on late friday and do test prints on monday and compare it with his own paper. If the room humidity/temps is too bad that a better paper quality doesn't help then the next step might be a tray heater. Here in EU I expect to see more "curling" calls than usual during autumn since people must save money and energy costs - many might turn down the heating.
Sounds like a sales person from a competitor is out there trying to sell them something else and saying that the machine they will get does not have problems with humidity. What the sales person is not telling them is that the machine he/she is pushing has anti condensation heaters installed, enabled and included in the price.
SP1113 set it to 1 (no curl) this does help. you can actually see it right after making the change. but if humidity is bad enough sometimes just putting a new ream of paper is all you can do, especially here in FL
Check the shape of the exit rollers, i had the same problem with an MPC 4504 , you can mount the exit rollers of a MPC 2004 and your curling problem will disappear
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