Ricoh Aficio MP4001

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  • tcypy1961
    Senior Tech

    500+ Posts
    • Feb 2009
    • 773
    #1

    [Misc] Ricoh Aficio MP4001

    Customer having trouble printing PDF files from internet. Says it prints one page then stalls before(if) prints next page. Printing word documents no problem. Suggestions/solutions???
    thanks!!!
    Tags: beforeif, page, printing, prints, stalls
    • luca72
      Field Supervisor

      1,000+ Posts
      • Oct 2017
      • 1710
      #2
      Re: Ricoh Aficio MP4001

      Originally posted by tcypy1961
      Customer having trouble printing PDF files from internet. Says it prints one page then stalls before(if) prints next page. Printing word documents no problem. Suggestions/solutions???
      thanks!!!
      maybe use chrome printer, try to print a normal pdf from acrobat with ricoh pcl driver , and see what happens, anyway i would update the firmware .... then there was one more thing about it, but it doesn't come to mind
      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37047
          #3
          Re: Ricoh Aficio MP4001

          Very common with some web pages. Non printable characters such as moving fonts. Often a web page that is not secure. Tell them to preview the page and print from the preview screen. This flattens the document and removes all non printable characters. Also check to see if they are current as far as firmware.

            Comment

            • KeviM
              Trusted Tech

              250+ Posts
              • Oct 2019
              • 324
              #4
              Re: Ricoh Aficio MP4001

              I would say download the document and print from your computer not from the website . Also make sure your drivers are up-to-date

                Comment

                • sandmanmac
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3973
                  #5
                  Re: Ricoh Aficio MP4001

                  Almost assuredly it's the usual Printing via the WSD port rather than TCP/iP.
                  I doubt that it matters whether or not it's a PDF from the Web or from their Own HDD

                    Comment

                    • Brianneoe
                      Trusted Tech

                      250+ Posts
                      • May 2015
                      • 318
                      #6
                      Re: Ricoh Aficio MP4001

                      Cannot Print PDF Files From Acrobat Reader in Windows 10 FIX - YouTube

                      Good luck

                        Comment

                        • TonerMunkeh
                          Professional Moron

                          2,500+ Posts
                          • Apr 2008
                          • 3865
                          #7
                          Re: Ricoh Aficio MP4001

                          Microsoft Edge, the unspeakable pile of garbage it is, is a cracking cause of stupid PDF printing issues.
                          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                          Hit it.

                            Comment

                            • Elmo
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Feb 2010
                              • 541
                              #8
                              Re: Ricoh Aficio MP4001

                              Originally posted by TonerMunkeh
                              Microsoft Edge, the unspeakable pile of garbage it is, is a cracking cause of stupid PDF printing issues.
                              Totally agree with TonerMunkeh Edge is useless also make sure adobe is set as the default PDF reader download the document make sure it opens with adobe
                              also check the port WSD will cause lots of issues
                              I Used To Live To Fix Things Now i Fix Things To Live

                                Comment

                                • MIGUELMARCHENA
                                  Trusted Tech

                                  Site Contributor
                                  100+ Posts
                                  • Feb 2018
                                  • 185
                                  #9
                                  Re: Ricoh Aficio MP4001

                                  As you know, the engineers of the companies blame the machines, knowing that they are not..

                                  to a client with a similar case, who had acrobat for free, because I installed PDF XCHANGE just to verify that the problem was not my little machine.
                                  Holy remedy

                                  the tips of the seniors are great and you do well to make them, firmware, driver etc

                                  Cheers

                                    Comment

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