Help! New MP2000 not liking postcards thru bypass

[Mopar Freak]

Hey Folks, Just looked at a new MP2000 that won't feed postcards anymore (reg 20lb paper works). They have a total of 1124 copies and most have been these semi glossy postcards. You can see the feed tire struggle and barley move as it tries to feed. You can help it and it will pull thru. They said they had no problems until recently. I guess what i need to know from the experts (thats you folks) is how do you tell what the bond or index of these postcards are without a wrapper or box they come in? The company just gets them in cellophane from Corp. Do you think the feed clutch has just given up the ghost already? The feed tire is clean & sticky and sep pads appear to be fine. Thanks alot, Kevin

[aabarnes1]

Postcards

By postcards do you mean conventional a6 'postcard'? If so set the the bypass to cardstock and manually input the card size in settings for the bypass-# key. Andrew.

[Llama God]

Is it within spec? Not knowing the weight makes this almost impossible to answer, so get the customer to either get the info from their supplier or to change to a supplier who can tell them what you need to know.

Or just tell them that it's out of spec anyway!

[category_five]

Hey Folks, Just looked at a new MP2000 that won't feed postcards anymore (reg 20lb paper works). They have a total of 1124 copies and most have been these semi glossy postcards. You can see the feed tire struggle and barley move as it tries to feed. You can help it and it will pull thru. They said they had no problems until recently. I guess what i need to know from the experts (thats you folks) is how do you tell what the bond or index of these postcards are without a wrapper or box they come in? The company just gets them in cellophane from Corp. Do you think the feed clutch has just given up the ghost already? The feed tire is clean & sticky and sep pads appear to be fine. Thanks alot, Kevin

Two things jump out at me in your description

1) you don't mention inputing a paper setting for thick. As aabarnes1 points out above, it's required when you print on special paper to put this setting in. If you're printing you do it from the driver, if you're copying you can input this through user tools.

2) You mention a glossy paper surface. That is a red flag that the paper isn't meant for the machine. Tell your customer that if the package doesn't specifically say "laser" on the labeling you Do Not Put it Through the Machine. A casual mention of a $500 repair bill can help them understand, however I've had a customer that's had three billable calls so far for running HP inkjet photo paper through a color machine. It's like what, did you forget the first two times that this happened and we billed you for a rebuilt fuser?

Now to address your question, "from the experts (thats you folks) is how do you tell what the bond or index of these postcards are without a wrapper or box they come in?" the answer is you don't. If you don't have the wrapper you don't run it through the machine. Easy as pie! Paper is cheap, repair is expensive.

[Llama God]

Wow, it's kind of like a considerably more detailed echo!

[KopyKat]

Two things jump out at me in your description

1) you don't mention inputing a paper setting for thick. As aabarnes1 points out above, it's required when you print on special paper to put this setting in. If you're printing you do it from the driver, if you're copying you can input this through user tools.

2) You mention a glossy paper surface. That is a red flag that the paper isn't meant for the machine. Tell your customer that if the package doesn't specifically say "laser" on the labeling you Do Not Put it Through the Machine. A casual mention of a $500 repair bill can help them understand, however I've had a customer that's had three billable calls so far for running HP inkjet photo paper through a color machine. It's like what, did you forget the first two times that this happened and we billed you for a rebuilt fuser?

Now to address your question, "from the experts (thats you folks) is how do you tell what the bond or index of these postcards are without a wrapper or box they come in?" the answer is you don't. If you don't have the wrapper you don't run it through the machine. Easy as pie! Paper is cheap, repair is expensive.

Most Excellent Reply!! Thank You!! 100% agreement from me.

[category_five]

Wow, it's kind of like a considerably more detailed echo!

Great minds think alike!

Most Excellent Reply!! Thank You!! 100% agreement from me.

[blackcat4866]

I most heartily agree with category 5. I won't be able to talk specifics on this model, but if you have a custom paper size entry screen for the bypass it will tell you the minimum dimensions of your media.

Coated cardstocks will continually contaminate the surface of the feed rollers. If your customer continues to run coated stock you can count on many many many trips to clean tires. You can be sure that they will bitch about it at every opportunity, regardless of how many times you tell them.

The best results are with postcards laid out in standard 8.5 x 11 sheets, but then you enter a whole new realm: pre-perforated cardstock.

When you feed pre-perforated cardstock through the machine, in the places that the paper must buckle it doesn't. It folds on the perforation. When the buckle is released the perforation rips, then snags wherever it can.

For my customer that was running these oddball paper stocks I found a Mita DC-111 analog. It doesn't care what size the paper is. The whole paper path is perhaps 8" horizontally, so less opportunities to snag. And they use the bypass to feed the stock.

Uggh! Was that a headache! =^..^=

[Mopar Freak]

Thanks for the input! Yes the bypass was set for thick paper (I should have mentioned that) We may have another machine going out to a church that wants to print post cards as well with full gloss on one side (it is a color copier). These post cards are 4"x6" and 4.25"x6" The sad part is they tell me the old toshiba copier had no problem with the postcards, figures! I don't see any Ricoh black and white machs. that do any index until the MP 6000 & up Series! It appears that index relates to the glossy surface. The color copiers will do high index lbs. Go figure.