Ricoh IM C6000 printing a dotted border

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  • Spud42
    Technician
    • Jan 2023
    • 17
    #1

    Ricoh IM C6000 printing a dotted border

    Hi, i have been a ricoh tech for the last 14 years but i have never encountered this before.

    I have a brand new IM C6000 that was installed a week ago, customer rang in to our office complaining of a border around all the text on her documents. As this is a Law firm the documents cant go to court like this.

    The firm has a mix of Mac and PC. the Mac users print fine its only the PC users. It happens on word docs and PDF docs.
    First thought was the PCL driver. I hooked my laptop to it directly and installed a printer and as usual printed the test page to confirm i had the printer installed and could talk to it.

    The windows test print has the dotted line border on it! so does PDF that i print.

    this eliminates the customers setup and drivers etc. it is a perfect rectangular border of dotted line around the prints.
    I have looked through the settings on the printer and cant find anything that would toggle a border on or off.

    does anyone have any ideas? I have logged a case with Ricoh NTS in Sydney about this but they are dragging this out or dont know. none of the other IM C6000 run up that day have this issue.
    Tags: border, dotted, installed, print, printer
    • ridgemill
      Trusted Tech

      100+ Posts
      • Sep 2017
      • 180
      #2
      Re: Ricoh IM C6000 printing a dotted border

      What is the distance between the dots?

        Comment

        • Spud42
          Technician
          • Jan 2023
          • 17
          #3
          Re: Ricoh IM C6000 printing a dotted border

          ok, spent the last 15 mins trying to post some photos to show the border but they wont upload for some reason. Is there a post limit before you can add photos?

            Comment

            • Gift
              Service Manager

              1,000+ Posts
              • Mar 2011
              • 2455
              #4
              Re: Ricoh IM C6000 printing a dotted border

              A sample would be nice. What about internal prints (counter page, color test page in printer SP) and copies?

              If this is only printer related I'd start and reset the printer-related user tool and SP mode sittings to factory default and give it another try.

                Comment

                • Spud42
                  Technician
                  • Jan 2023
                  • 17
                  #5
                  Re: Ricoh IM C6000 printing a dotted border

                  IMG_2329.JPGIMG_2331.JPGIMG_2330.JPGIMG_2332.jpgIMG_2333.JPG

                  must be a size limit. i shrunk them 50% and here it is...help..lol

                  copies are fine no border. printing from mac is ok in PS ok.

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2455
                      #6
                      Re: Ricoh IM C6000 printing a dotted border

                      Originally posted by Spud42
                      [ATTACH=CONFIG]56587[/ATTACH][ATTACH=CONFIG]56589[/ATTACH][ATTACH=CONFIG]56588[/ATTACH][ATTACH=CONFIG]56590[/ATTACH][ATTACH=CONFIG]56591[/ATTACH]

                      must be a size limit. i shrunk them 50% and here it is...help..lol
                      That's funny - looks like some test pattern is enabled in SP and printed as overlay.

                        Comment

                        • Spud42
                          Technician
                          • Jan 2023
                          • 17
                          #7
                          Re: Ricoh IM C6000 printing a dotted border

                          Originally posted by Gift
                          That's funny - looks like some test pattern is enabled in SP and printed as overlay.
                          suspected that too so i went into SP mode set the pattern to full dot then back to none. still printed the bordet. it almost looks like the trimming pattern but previous models had a solid line not dotted.....

                            Comment

                            • Gift
                              Service Manager

                              1,000+ Posts
                              • Mar 2011
                              • 2455
                              #8
                              Re: Ricoh IM C6000 printing a dotted border

                              Originally posted by Spud42
                              suspected that too so i went into SP mode set the pattern to full dot then back to none. still printed the bordet. it almost looks like the trimming pattern but previous models had a solid line not dotted.....
                              Yeah indeed but on the other hand these pattern would appear on copies, too.

                              Guess you used the original PCL driver + IP port and not some "generic" drivers. In this case I'd reset the printer settings first.

                                Comment

                                • Spud42
                                  Technician
                                  • Jan 2023
                                  • 17
                                  #9
                                  Re: Ricoh IM C6000 printing a dotted border

                                  Originally posted by Gift
                                  Yeah indeed but on the other hand these pattern would appear on copies, too.

                                  Guess you used the original PCL driver + IP port and not some "generic" drivers. In this case I'd reset the printer settings first.
                                  yes, ricoh driver and tcp/ip . wds and ipp give nothing but trouble....

                                    Comment

                                    • imaginemoko
                                      unTrusted Tech

                                      250+ Posts
                                      • Jan 2008
                                      • 289
                                      #10
                                      Re: Ricoh IM C6000 printing a dotted border

                                      firmware updated perhaps?
                                      fix the customer first then fix the machine... its simple and makes life more easy.

                                        Comment

                                        • Spud42
                                          Technician
                                          • Jan 2023
                                          • 17
                                          #11
                                          Re: Ricoh IM C6000 printing a dotted border

                                          Originally posted by imaginemoko
                                          firmware updated perhaps?
                                          was run up only 1 week ago. should have the latest firmware installed at the time. Its part of our runup procedure.

                                            Comment

                                            • slimslob
                                              Retired

                                              Site Contributor
                                              25,000+ Posts
                                              • May 2013
                                              • 37048
                                              #12
                                              Re: Ricoh IM C6000 printing a dotted border

                                              Originally posted by Spud42
                                              yes, ricoh driver and tcp/ip . wds and ipp give nothing but trouble....
                                              Which Ricoh driver? If it is the V4 driver or any other "Universal" driver, that could be your problem. The fact that Mac users print fine tends to indicate that the problem is not the IM C6000.

                                              FYI, the Microsoft V4 drivers only work properly with apps from the Microsoft Store that require it.

                                              As for the border on the Microsoft print test page, I have seen it ever since they went to that layout.

                                                Comment

                                                • DRichard
                                                  Trusted Tech

                                                  250+ Posts
                                                  • May 2008
                                                  • 482
                                                  #13
                                                  Re: Ricoh IM C6000 printing a dotted border

                                                  Originally posted by Spud42
                                                  Hi, i have been a ricoh tech for the last 14 years but i have never encountered this before.

                                                  I have a brand new IM C6000 that was installed a week ago, customer rang in to our office complaining of a border around all the text on her documents. As this is a Law firm the documents cant go to court like this.

                                                  The firm has a mix of Mac and PC. the Mac users print fine its only the PC users. It happens on word docs and PDF docs.
                                                  First thought was the PCL driver. I hooked my laptop to it directly and installed a printer and as usual printed the test page to confirm i had the printer installed and could talk to it.

                                                  The windows test print has the dotted line border on it! so does PDF that i print.

                                                  this eliminates the customers setup and drivers etc. it is a perfect rectangular border of dotted line around the prints.
                                                  I have looked through the settings on the printer and cant find anything that would toggle a border on or off.

                                                  does anyone have any ideas? I have logged a case with Ricoh NTS in Sydney about this but they are dragging this out or dont know. none of the other IM C6000 run up that day have this issue.
                                                  As a new placement on an existing network. when the new driver was installed the old one was left on and you might be seeing an artifact from that previous driver. You might look at completely deleting the older/original driver(s) and reinstalling the new one in order to ensure the artifacts are not causing this. (just my 2 cents worth) Good luck.
                                                  "Enjoy every sandwich."

                                                  -- Warren Zevon

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22973
                                                      #14
                                                      Re: Ricoh IM C6000 printing a dotted border

                                                      Yes there is an attachment size limit of <1MB, and it applies to all file types. Most cameras produce larger photos than that these days. =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • blackcat4866
                                                          Master Of The Obvious

                                                          Site Contributor
                                                          10,000+ Posts
                                                          • Jul 2007
                                                          • 22973
                                                          #15
                                                          Re: Ricoh IM C6000 printing a dotted border

                                                          Perhaps there is a bug in one or more versions of the print driver. Have you tried another version? Just out of curiosity, how does it affect other paper sizes? =^..^=
                                                          If you'd like a serious answer to your request:
                                                          1) demonstrate that you've read the manual
                                                          2) demonstrate that you made some attempt to fix it.
                                                          3) if you're going to ask about jams include the jam code.
                                                          4) if you're going to ask about an error code include the error code.
                                                          5) You are the person onsite. Only you can make observations.

                                                          blackcat: Master Of The Obvious =^..^=

                                                            Comment

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