Hello everyone.
I'm looking on a MP305+ who makes huge gaps when scanning with the DF. The gap is 4 or 5 cm to the bottom of the page.
Here is a picture. Left, the original printed, second left, a copy scanned with the main glass scanner. The 2 sheets on the right are copies made from the DF.
The customer has the same issue when he scans to folder or mail.
This gap is far beyond the corrections I can make in system SP. I suspect an issue on an electronics card making the analysis from the DF.
What do you think ?
IMG_20230316_162856.jpg
For extra context, this customer uses a dozen of MP305+ in various offices, and I have issues only with this one, I think because of over-usage. It has 216k prints in 2 or 3 years of life, the scan a lot, very lots. Last months, I changed the fuser, the PCDU (maybe 2 times), the DF plate broken by someone here, the PTR... Besides the scanner and the electronic boards, there is no old part in this printer.
I'd like to convince my sales dept to sell a stronger machine for this office.
I'm looking on a MP305+ who makes huge gaps when scanning with the DF. The gap is 4 or 5 cm to the bottom of the page.
Here is a picture. Left, the original printed, second left, a copy scanned with the main glass scanner. The 2 sheets on the right are copies made from the DF.
The customer has the same issue when he scans to folder or mail.
This gap is far beyond the corrections I can make in system SP. I suspect an issue on an electronics card making the analysis from the DF.
What do you think ?
IMG_20230316_162856.jpg
For extra context, this customer uses a dozen of MP305+ in various offices, and I have issues only with this one, I think because of over-usage. It has 216k prints in 2 or 3 years of life, the scan a lot, very lots. Last months, I changed the fuser, the PCDU (maybe 2 times), the DF plate broken by someone here, the PTR... Besides the scanner and the electronic boards, there is no old part in this printer.
I'd like to convince my sales dept to sell a stronger machine for this office.
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