Lanier MP2554 stopping saga

[captstent]

We have a Lanier MP2554 in our library. It gets used a lot by students. What has started to happen is during a copy session, it will stop and the only "work around" is to turn it off, unplug it, then plug it back in and start it up. I made 50 copies no problem. Then tried to make 20 and paper jammed. I figure that can be fixed with some new rollers but when I tried to continue after clearing the jam, here is what happened. A red border screen came up and said restart after processing. It took 7 minutes for the blue dots to go across the screen and after 20 minutes, the restart button came up but wouldn't do anything when I pushed it. Did the power off and on again and went to the copy screen to lower the amount of copies to run another test. It wouldn't let me change the number. Powered off and on again and after a minute the screen came back but so did a sound that sounded like a clock ticking. Not sure if it is just worn out or needs a new what ever. The serial number is G145R700636. If anyone has any ideas of tests, logs, or parts to try, I would appreciate it.
Thank you for your time.

[DRichard]

Re: Lanier MP2554 stopping saga

We have a Lanier MP2554 in our library. It gets used a lot by students. What has started to happen is during a copy session, it will stop and the only "work around" is to turn it off, unplug it, then plug it back in and start it up. I made 50 copies no problem. Then tried to make 20 and paper jammed. I figure that can be fixed with some new rollers but when I tried to continue after clearing the jam, here is what happened. A red border screen came up and said restart after processing. It took 7 minutes for the blue dots to go across the screen and after 20 minutes, the restart button came up but wouldn't do anything when I pushed it. Did the power off and on again and went to the copy screen to lower the amount of copies to run another test. It wouldn't let me change the number. Powered off and on again and after a minute the screen came back but so did a sound that sounded like a clock ticking. Not sure if it is just worn out or needs a new what ever. The serial number is G145R700636. If anyone has any ideas of tests, logs, or parts to try, I would appreciate it.
Thank you for your time.

Sounds like it is time to have a qualified service tech come in and do a full PM service. The ticking sound is probably to fusing unit bearings, the jamming is indeed the rollers. I dare say there are probably other issues (but nothing catastrophic). If it has a current service contract on it, you are good with the right help. if NO CONTRACT is in effect, a FULL PM will be expensive. Good luck.

[anothertech]

Re: Lanier MP2554 stopping saga

The machine is experiencing an error code that is most likely recorded and can be viewed by your technician. The tech will have to come access the service mode, unless your machine is using Ricoh @remote, then they can view the service code remotely.

You could also ask the tech to turn off the auto reboot function, then it will show you the service error code.

[sandmanmac]

Re: Lanier MP2554 stopping saga

I agree with the Dr.
You're way beyond a few words of advice to get you back on track

[captstent]

Re: Lanier MP2554 stopping saga

Sounds like it is time to have a qualified service tech come in and do a full PM service. The ticking sound is probably to fusing unit bearings, the jamming is indeed the rollers. I dare say there are probably other issues (but nothing catastrophic). If it has a current service contract on it, you are good with the right help. if NO CONTRACT is in effect, a FULL PM will be expensive. Good luck.

It is under contract but them spending money won't be easy. It will probably take a few times of them coming out. Thank you for your information.

[slimslob]

Re: Lanier MP2554 stopping saga

Since the 2554 does not have gravity feed from the toner bottle to the PCDU, I would say that the clicking has to do with transporting the toner from the bottle to the PCDU. May have to replace the entire toner supply sub unit. A problem with the toner supply could also be the cause of it stopping. Making multiple copies could be pulling toner faster than the supply can keep up with. Oh and make sure you are using Genuine Ricoh toner.

[captstent]

Re: Lanier MP2554 stopping saga

Since the 2554 does not have gravity feed from the toner bottle to the PCDU, I would say that the clicking has to do with transporting the toner from the bottle to the PCDU. May have to replace the entire toner supply sub unit. A problem with the toner supply could also be the cause of it stopping. Making multiple copies could be pulling toner faster than the supply can keep up with. Oh and make sure you are using Genuine Ricoh toner.

Using genuine Ricoh toner. I don't suppose the toner supply sub unit can be looked at easily or tested?

[slimslob]

Re: Lanier MP2554 stopping saga

Using genuine Ricoh toner. I don't suppose the toner supply sub unit can be looked at easily or tested?

If as you say you have a contract, then call the dealer.

[copyaction]

Re: Lanier MP2554 stopping saga

The machine is experiencing an error code.

You could also ask the tech to turn off the auto reboot function, then it will show you the service error code.

This right here.

[planetrob]

Re: Lanier MP2554 stopping saga

It is under contract but them spending money won't be easy.

The contract the end users have here where I work means that the customer does not pay for repairs or toner. That is my situation. Not sure about yours but if it is the same situation, the tech will work on it until he fixes it. Again, that is all dependent on the type of contract/agreement you have with your dealer.

....rob

[slimslob]

Re: Lanier MP2554 stopping saga

The contract the end users have here where I work means that the customer does not pay for repairs or toner. That is my situation. Not sure about yours but if it is the same situation, the tech will work on it until he fixes it. Again, that is all dependent on the type of contract/agreement you have with your dealer.

....rob

That's the way it is with most dealers that I know of. One thing though is a clause where misuse or abuse is not covered. Any attempt by the customer or any employee there of to fix anything would result in charges.

[captstent]

Re: Lanier MP2554 stopping saga

The contract the end users have here where I work means that the customer does not pay for repairs or toner. That is my situation. Not sure about yours but if it is the same situation, the tech will work on it until he fixes it. Again, that is all dependent on the type of contract/agreement you have with your dealer.

....rob

Thank you to everyone's expertise and suggestions. I called the technician back out and below is what he said he did. I haven't been over to test but from what yall said I'm fairly confident that it is fixed. I'm having one of the users test it to make sure. Not sure what ADF, sep roller, or SC-687 event is but hopefully I can now check this off my list.
Thank you again.

Had several ADF jams in history. Cleaned ADF feed belt, sep roller, and all ADF sensors. While testing machine is freezing up. Ran event log and had SC-687's in recent history. Tried formatting HDD but machine just freezes. This machine is used for copying only. Machine had a 320GB HDD, replaced with a 160GB HDD. Formatted HDD. Power cycled machine and came to ready. Ran test copies with no more issues. Verified all functions (print and scan) appeared on screen. Machine is used only for copying and scanning to thumb drive, machine tested ok.

[slimslob]

Re: Lanier MP2554 stopping saga

Thank you to everyone's expertise and suggestions. I called the technician back out and below is what he said he did. I haven't been over to test but from what yall said I'm fairly confident that it is fixed. I'm having one of the users test it to make sure. Not sure what ADF, sep roller, or SC-687 event is but hopefully I can now check this off my list.
Thank you again.

Had several ADF jams in history. Cleaned ADF feed belt, sep roller, and all ADF sensors. While testing machine is freezing up. Ran event log and had SC-687's in recent history. Tried formatting HDD but machine just freezes. This machine is used for copying only. Machine had a 320GB HDD, replaced with a 160GB HDD. Formatted HDD. Power cycled machine and came to ready. Ran test copies with no more issues. Verified all functions (print and scan) appeared on screen. Machine is used only for copying and scanning to thumb drive, machine tested ok.

While he was there did you have him turn off the Auto Reboot as copyaction suggested? If that had been off you would have seen the SC 687s on the display.

[captstent]

Re: Lanier MP2554 stopping saga

While he was there did you have him turn off the Auto Reboot as copyaction suggested? If that had been off you would have seen the SC 687s on the display.

I didn't. he came and went without me knowing it. Can I turn off the auto reboot?

[slimslob]

Re: Lanier MP2554 stopping saga

I didn't. he came and went without me knowing it. Can I turn off the auto reboot?

System SP 5875-001. Change from 0 to 1, save and reboot.