Ricoh IM5000 Fax Issue

[kleankopy]

2127458454510492812 (1).jpg Fax Log says completed and they are going through but no confirmation pages would print. No faxes print either but will send fine. If I turn machine off, it tries to print the confirmation page it like the sample then just hangs up with no error code.
Won't print the parameter settings either so I thought maybe bad fax board. I have a IM 4000 with no fax at office so went and installed the fax card all confirmation printed, and all the list printed that was saved on board from im5000 just fine so fax board good.

Going back tomorrow maybe new Hard Drive? Anyone seen this before? I did the memory clears and formatted HDD before bringing it out.

[davel]

Re: Ricoh IM5000 Fax Issue

Compare user and SP settings of your 4000 to the 5000

[kleankopy]

Re: Ricoh IM5000 Fax Issue

Compare user and SP settings of your 4000 to the 5000

Already did. All nondefault settings are same

[dalewb74]

Re: Ricoh IM5000 Fax Issue

report settings are on? and set correctly?

[kleankopy]

Re: Ricoh IM5000 Fax Issue

report settings are on? and set correctly?

Yes, it tries to print it right after fax is done but hangs up. Once I reboot it prints that confirmation page as in sample.
Once machine is hung up no reports will print not even the network config page but print jobs from computer will.