Ricoh c9100

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Corian
    Junior Member
    • Sep 2023
    • 5
    #1

    Ricoh c9100

    IMG_20230928_180826.jpgIMG_20230928_182625.jpgHello,
    We purchased a Ricoh c9100 system, after connecting it it does not start properly. turns on the server but nothing else. The touch screen does not turn on. The indicator light is on as in the picture,The server also displays the message att: The connected keyboard and mouse do not work
    Tags: c9100, light, picture, ricoh, server
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3869
      #2
      Re: Ricoh c9100

      Yeah that's going to be something a technician has to look at.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • bat
          Trusted Tech

          100+ Posts
          • Sep 2008
          • 138
          #3
          Re: Ricoh c9100

          This is a Prinect powered system, not a Fiery print server. I dont have much experience with Prinect but I think that is a licensed system by Heidelberg. So in order to use it you have to have a paid license. Good luck.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36748
              #4
              Re: Ricoh c9100

              Originally posted by bat
              This is a Prinect powered system, not a Fiery print server. I dont have much experience with Prinect but I think that is a licensed system by Heidelberg. So in order to use it you have to have a paid license. Good luck.
              Yeah, the error message under the watch dog popup a "license open error" Previous owner probably traded it in when the license expired. Since it is an open error, it might be that the system doesn't have internet access.

                Comment

                • Corian
                  Junior Member
                  • Sep 2023
                  • 5
                  #5
                  Re: Ricoh c9100

                  Yes, it is a Heidelberg system, with the original dongle. The previous owner had already reported this problem. Apparently it's about differences in the system dates (Prinect) and the actual date

                    Comment

                    • Corian
                      Junior Member
                      • Sep 2023
                      • 5
                      #6
                      Re: Ricoh c9100

                      I also need to check all connections...

                        Comment

                        • Corian
                          Junior Member
                          • Sep 2023
                          • 5
                          #7
                          Re: Ricoh c9100

                          The machine started, but after the second start, a message appeared as in the attachment. I am also sending a description of the error. The previous owner had a working machine. After purchase, it was packed and transported. Why is there such a problem now?
                          Attached Files

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 36748
                              #8
                              Re: Ricoh c9100

                              Originally posted by Corian
                              Yes, it is a Heidelberg system, with the original dongle. The previous owner had already reported this problem. Apparently it's about differences in the system dates (Prinect) and the actual date
                              Originally posted by Corian
                              The machine started, but after the second start, a message appeared as in the attachment. I am also sending a description of the error. The previous owner had a working machine. After purchase, it was packed and transported. Why is there such a problem now?
                              Which is it? "The previous owner had already reported this problem." or "The previous owner had a working machine."

                              SC694-01 then SC844-10 not able to calibrate Fiery or probably Prinect as well.

                              You will have to contact Heidelberg and pat for support.

                              The other option is to uninstall the Heidelberg system. Just reverse the installation steps. It is possibly similar to the Fiery installation other than the external controller code in SP.

                                Comment

                                • Corian
                                  Junior Member
                                  • Sep 2023
                                  • 5
                                  #9
                                  Re: Ricoh c9100

                                  The seller had a working machine byt he reported to heidelberg a problem with the operation of the RIP software. The problem occurred from time to time. The problem is related to system and software date differences. I guess it won't work properly without contacting hidelberg

                                    Comment

                                    Previous template Next
                                    Working...