scan to server issue

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  • aviso66
    Trusted Tech

    100+ Posts
    • Dec 2012
    • 202
    #1

    [Misc] scan to server issue

    Hello, I require assistance.


    We currently possess two Ricoh 6054 copiers. One unit has been delivered to our headquarters (HQ), while the other has been delivered to our site office. As for the Ricoh 6054 at our HQ, the process of transferring the address book was completed successfully, and we have confirmed that scanning to the server is functioning correctly.


    However, at the site office, we decided to replace the MP5002 with the Ricoh 6054. The MP5002 also had the capability to scan to the server from the remote office to the HQ. Prior to the replacement, this scanning function was working without any issues. However, after we replaced the MP5002 with the Ricoh MP6054 and imported the address book, we encountered an issue. The MP6054 does not appear to be able to scan to the server anymore. It consistently displays an error message stating that the connection with the destination has failed and advises us to check the settings. The error message suggests that

    "the entered path name might be incorrect or that firewall and security settings could be blocking network connectivity."
    Tags: mp5002, office, ricoh, ricoh scan, server
    • luca72
      Field Supervisor

      1,000+ Posts
      • Oct 2017
      • 1677
      #2
      Re: scan to server issue

      Originally posted by aviso66
      Hello, I require assistance.


      We currently possess two Ricoh 6054 copiers. One unit has been delivered to our headquarters (HQ), while the other has been delivered to our site office. As for the Ricoh 6054 at our HQ, the process of transferring the address book was completed successfully, and we have confirmed that scanning to the server is functioning correctly.


      However, at the site office, we decided to replace the MP5002 with the Ricoh 6054. The MP5002 also had the capability to scan to the server from the remote office to the HQ. Prior to the replacement, this scanning function was working without any issues. However, after we replaced the MP5002 with the Ricoh MP6054 and imported the address book, we encountered an issue. The MP6054 does not appear to be able to scan to the server anymore. It consistently displays an error message stating that the connection with the destination has failed and advises us to check the settings. The error message suggests that

      "the entered path name might be incorrect or that firewall and security settings could be blocking network connectivity."
      in the folder patch, if you try with ip address instead of hostname, what happen?
      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

        Comment

        • UNICORNico
          Trusted Tech

          250+ Posts
          • May 2018
          • 308
          #3
          Re: scan to server issue

          If the office is in a different location and the scanning is through a WAN network and not a Conventional LAN, the problem could be in the DNS that the device has.


          Check if SMB V2/V3 is active.
          "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

            Comment

            • aviso66
              Trusted Tech

              100+ Posts
              • Dec 2012
              • 202
              #4
              Re: scan to server issue

              Originally posted by luca72
              in the folder patch, if you try with ip address instead of hostname, what happen?
              Hi Luca well same issue with connectivity problem.

              I checked the firmware and that unit which is at the hq has
              engine: 1.20.03
              opepanel 1.07

              compared to the one at remote office.
              engine 1.19.03
              opepanel 1.04

              Does it have any effect with it?

                Comment

                • UNICORNico
                  Trusted Tech

                  250+ Posts
                  • May 2018
                  • 308
                  #5
                  Re: scan to server issue

                  Originally posted by aviso66
                  Hi Luca well same issue with connectivity problem.

                  I checked the firmware and that unit which is at the hq has
                  engine: 1.20.03
                  opepanel 1.07

                  compared to the one at remote office.
                  engine 1.19.03
                  opepanel 1.04

                  Does it have any effect with it?
                  And the Printer and Scanner version?
                  I consider that the data you have provided is more relevant than the Engine, unless it is the version of a Package.
                  "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36810
                      #6
                      Re: scan to server issue

                      Originally posted by aviso66
                      Hello, I require assistance.


                      We currently possess two Ricoh 6054 copiers. One unit has been delivered to our headquarters (HQ), while the other has been delivered to our site office. As for the Ricoh 6054 at our HQ, the process of transferring the address book was completed successfully, and we have confirmed that scanning to the server is functioning correctly.


                      However, at the site office, we decided to replace the MP5002 with the Ricoh 6054. The MP5002 also had the capability to scan to the server from the remote office to the HQ. Prior to the replacement, this scanning function was working without any issues. However, after we replaced the MP5002 with the Ricoh MP6054 and imported the address book, we encountered an issue. The MP6054 does not appear to be able to scan to the server anymore. It consistently displays an error message stating that the connection with the destination has failed and advises us to check the settings. The error message suggests that

                      "the entered path name might be incorrect or that firewall and security settings could be blocking network connectivity."
                      What method was used to "imported the address book"?

                      In the interface settings the default gateway needs to be the WAN router. A server at the headquarters needs to be one of the DNS .

                        Comment

                        • aviso66
                          Trusted Tech

                          100+ Posts
                          • Dec 2012
                          • 202
                          #7
                          Re: scan to server issue

                          Originally posted by UNICORNico
                          And the Printer and Scanner version?
                          I consider that the data you have provided is more relevant than the Engine, unless it is the version of a Package.
                          both machine has the same firmware for print and scan.

                          Printer = 1.12
                          scanner = 1.10

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