Error display full screen.

[drwevil]

[slimslob]

Re: Error display full screen.

Not that I am aware of, but if you are wiling to pay for it you can get the software engineers to write a custom firmware for you. Another idea if you have scan to email working is to go into WIM and set up email alerts to notify the individual(s) responsible for taking care of those problems. That should reduce the length of time that the machine is down.

[dalewb74]

Re: Error display full screen.

like slim said, not that i am aware of either. usually what i do is each time i have to go to the customer for something like that. i remind them 2 or 3 times during that visit. hey that red light is there for a reason. i usually mention it when i arrive and again before i leave. keep bugging them about it.

[drwevil]

[CopyBats]

Re: Error display full screen.


This is why I always make function priority Copier Classic or Printer classic. Classic screens show the error on the main screen.

[KenB]

Re: Error display full screen.

If there are truly thousands of users, that implies that there are hundreds of machines.

Are they all Ricoh?

If so, a customer would be a prime candidate for Ricoh Streamline.

The benefits would be too numerous to mention, but would cover all the symptoms you describe, as well as many more.

[drwevil]

Re: Error display full screen.

If there are truly thousands of users, that implies that there are hundreds of machines.

Are they all Ricoh?

If so, a customer would be a prime candidate for Ricoh Streamline.

The benefits would be too numerous to mention, but would cover all the symptoms you describe, as well as many more.

[dalewb74]

Re: Error display full screen.

any time i see a red light i think something is going on. it works amazing in traffic. worst case scenario. type out a bit of info. laminate it and post it above the copier. if i send a print job to the machine, or if i am making copies. if it doesn't give me the end product. i use my head, read the screen, and figure out why it's not working. yeah i know some people are to lazy, or it's not their job. but it's not like you are asking them to reinvent the wheel. some people you could have a flashing neon sign and they still wouldn't pay attention. i know whenever i install a new copier. i get as many people together as possible. and i go over a tutorial that last for at least 20 minutes. i teach them overall how to use the machine. plus what to do when the red light appears. how to change toners, how to remove jams. how to also do a basic cleaning. get with the manager/managers if need be. get them trained and have them train the others. or maybe even send out a company email. will everyone learn from it? probably not. but hopefully a handful of people pick up on it.

[KenB]

Re: Error display full screen.