Ricoh printers scan to email dalays

[NeoMatrix]

Re: Ricoh printers scan to email dalays

If using a DHCP network. Then swap the DNS order in the MFD.

eg.
DNS1: 10.0.0.1
DNS2 : 192.168.0.1

swapped
DNS1: 192.168.0.1
DNS2: 10.0.0.1

Example only. Use the valid IP numbers already set in MFD.

HTH

[daverowson]

Re: Ricoh printers scan to email dalays

Hi,
I cannot see your thinking behind swapping them over, what will it achieve? however, I have tried this, but makes no difference. I scan the doc, I receive the email instantly, but the mfp still says 'sending' for another 30 seconds. Is it waiting for a confirmation from the exchange server, exchange does not send confirmations!

Thanks for your help
Dave

[Iowatech]

Re: Ricoh printers scan to email dalays

Good morning, did you ever get the bottom of this issue, we too have a similar problem, scan to email sends the email, but then the printer hangs for 30 seconds waiting for something. exchange has received the email and has no errors, but the printer still waits.
Many thanks
Dave

What's the model number of your machine? There's a chance it could be different than the ones listed in the first post on this thread, and if so you might need very different information than what is already here.

[blackcat4866]

Re: Ricoh printers scan to email dalays

Yeh, could do but ping -t drops no packets all day and printing to the printers all day by 20 or so people results in no printing errors and no network related errors in the system logs

You beat me to the question: What happens on an extended ping -t? I had a Kyocera that would drop off the network seemingly randomly, but when you looked at the continuous ping, it was dropping off every 20 pings like clockwork, just for two or three pings. Plugging into another switch port fixed my problem.

Perhaps you could change the IP of the affected MFP, and the IP whitelist on the server?

Are the affected MFP's chained through a network phone, or some other device that might limit the network connection speed?

Perhaps you could make up a long network cable, and plug directly into the switch, to rule out wiring inconsistencies, pinched/smashed cables, etc.
=^..^=

[daverowson]

Re: Ricoh printers scan to email dalays

Morning,
Thanks for the replies. answers below:
extended ping, no issues, will ping for days without dropping anything,
models, c3553, c3005 colour and black and white
switches their plugged into, cisco 3750, production switches for years, no issues that I can find)
they have been white listed and added to the exchange relay for anonymous relaying.
wiring, we have 11 of these printers, throughout difference buildings across the UK, all pugged into different switches. all have the same issue.

This is a new print solution, and this email part has never been right, the scan to email works, but it simply sits there saying 'sending' for 30 seconds, after you have actually had the email delivered. so exchange is receiving the data, and processing it to the mailbox, it is just the printer that still thinks it needs to do something?

Thanks for your replies.

Dave

[NeoMatrix]

Re: Ricoh printers scan to email dalays

Morning,
Thanks for the replies. answers below:
extended ping, no issues, will ping for days without dropping anything,
models, c3553, c3005 colour and black and white
switches their plugged into, cisco 3750, production switches for years, no issues that I can find)
they have been white listed and added to the exchange relay for anonymous relaying.
wiring, we have 11 of these printers, throughout difference buildings across the UK, all pugged into different switches. all have the same issue.

Dave

The only thing common to cause all the same identical faults is the server itself.
It's like the net work system is getting throttled back on the return packet ack.
Which makes me believe the network is auto switching down the bandwidth to 10mhz, half duplex or something.
Maybe someone has wired the cat5 cabling incorrect or subsituted crossover cables forcing a half duplex bottle neck ?
I asume the cisco routers are operating on 1 Ghz ?
The NAT through the router /switch getting returned but the result is very delayed.....