DSc424 Frozen display

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  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900
    #1

    DSc424 Frozen display

    This machine will make a copy and can even change the quantity but nothing on the LCD works, no responce. Wont respond to 1993 calibrate either.
    We have replaced the LCD and LCDC with the new types, replaced the SIB and BICU with no change. Any ideas out there?
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+
    Tags: 513, connections, control panel, display, dsc424, froze, frozen, lef, pulled, touch panel
    • Vulkor
      Senior Tech

      500+ Posts
      • Jun 2009
      • 942
      #2
      Oh God, I'm sorry for you.. This POS machine.

      When you say LCD, you also mean the thin membrane that is the Touch part? We pulled one apart one time and the two metal contacts that surround that part were corrode with rust due to some liquid being spilled in there long ago. The Screen was fine as was the touch panel. Was those two metal pieces.

      Got an entire console to swap for testing?

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Good thought, I'll check it out tomorrow,yep replaced the touch panel too.
          No got no complete panel.
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • bat
              Trusted Tech

              100+ Posts
              • Sep 2008
              • 138
              #4
              Ive seen a case on A6513, that a mice eat and cut a one wire of control panel harnes, all funcions were ok, exept tuch screen....good luck

                Comment

                • ricohrice
                  Technician
                  • Dec 2008
                  • 38
                  #5
                  Service Bulletin #38 Dated 6-2-09 is supposed fix this problem. Did you install the new style touch panel?

                  http://www.rfg-esource.com/stellent/groups/b2c/documents/bulletins/rfg039352.pdf

                    Comment

                    • Jomama46
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Apr 2008
                      • 2900
                      #6
                      Yes, new style installed. I am going out this am, to check all the connections, the only board left is the controller and I cannot see a connection to that.
                      Something is missing.
                      sigpic
                      You never realize how cheap a professional is until after you let an amateur do it.
                      A+; Network +; PDI+

                        Comment

                        • Vulkor
                          Senior Tech

                          500+ Posts
                          • Jun 2009
                          • 942
                          #7
                          Best of luck let me know how it goes.

                            Comment

                            • Jomama46
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Apr 2008
                              • 2900
                              #8
                              When the tech put the touch panel in, he installed it backwards so that the ribbon cable wasnt making a connection. 10 minute fix.
                              When I asked him about it, he said "I put it in just like I took it out"
                              um humm.
                              When will I learn to question the little things?

                              Its hard to soar like an eagle, when you're surrounded by turkeys.
                              sigpic
                              You never realize how cheap a professional is until after you let an amateur do it.
                              A+; Network +; PDI+

                                Comment

                                • Vulkor
                                  Senior Tech

                                  500+ Posts
                                  • Jun 2009
                                  • 942
                                  #9
                                  Sounds like issues with us sometimes lol.

                                    Comment

                                    • tcs04
                                      FORMER Techie

                                      1,000+ Posts
                                      • Apr 2009
                                      • 1183
                                      #10
                                      Originally posted by Jomama46
                                      When the tech put the touch panel in, he installed it backwards so that the ribbon cable wasnt making a connection. 10 minute fix.
                                      When I asked him about it, he said "I put it in just like I took it out"
                                      um humm.
                                      When will I learn to question the little things?

                                      Its hard to soar like an eagle, when you're surrounded by turkeys.
                                      Tech Rules

                                      1) NEVER Volunteer!

                                      2) NEVER assume!

                                      3) What did the Customer do?

                                      4) What did the Tech do?

                                      3) Was it working when he arrived? was it working when he left?

                                        Comment

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