MP C2050 SC540

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  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900
    #1

    MP C2050 SC540

    I unboxed this machine and as soon as I turned it on got an SC540. Fusing/exit motor not turning. Fuser turns easy, motor turns easy. 24vs3 @ pins 10 and 11 plus 5V @ pin 6. Reset connector there and on the BCU. No dice.
    I see a fusible link on the motor board and while it doesnt read open, it does read a high resistance. I found another motor in there with a fusible link and it reads 0.
    I checked all the interlocks with the input checks and they seem to be working.
    It looks to me like a bad motor but I'm just wondering if there is something, a sensor or something that is keeping this bad boy from firing up. Mainly because it is a new machine.
    This is the model where they left out the "Detailed Description" section in the SM
    Any thoughts?
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+
    Tags: c2050, friendly, heated, lef, pushed, s 1, sc540, unboxed
    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      Solved

      Yep, motor.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

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        • Cipher
          It's not easy being green

          1,000+ Posts
          • May 2006
          • 1309
          #3
          We seem to get a few more problems with new machines straight out of box.
          We have had a few smaller desktop machines DOA as well as unwelcome SC codes on setup.

          RoHs directive = cheaper and lower quality built parts imho, no wonder they support it must be saving them a packet plus they get to keep plugging the enviromental friendly angle.

          And Ricoh now operate this outragous 0.25% cashback policy on all purchases instead of accepting warranty claims which is not helping.
          Dunno how they are getting away it to be honest because as far as I'm concerned a new machine out the box has to be fit for purpose.
          And if it's not it should be fixed or replaced at their expense not ours.

          I mean we still need to give our customer a limited 12 month warranty on machines we sell so what the hell are try to do to us?
          Just comes across that Ricoh do not give a crap about supporting smaller dealerships that are trying to make ends meet.

          From what I'm told there was some fairly heated internal discussions on the subject before they finally got this 0.25% cashback policy approved and pushed through, so obviously this didn't sit well with everyone at Ricoh either.
          Last edited by Cipher; 09-28-2009, 10:21 PM.
          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

            Comment

            • msaeger
              Trusted Tech

              250+ Posts
              • Sep 2008
              • 333
              #4
              Originally posted by Jomama46
              Yep, motor.

              I just had a pretty new like a couple hundred copies machine that this happened on.

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