Pages lost when using Document Server?

[mrwho]

Anyone ever had a problem of lost pages when printing a document from an MFP's Document Server (in this case a 2045e)? The customer said she printed the document fine before, but now the document prints two less sheets from the middle of the document.

How can this be?

[zyqwiz]

How can this be?

Its old so the hard drive is probably knackered.

[mrwho]

I never thought an HD error could simply cause the disappearance of a couple of pages of a document instead of trashing the entire document file. Anyway, I'll try to replace the HD (if I remember correctly from another post on this forum, I can use an off-the-shelf standard 3.5 40Gb HDD, right? Could it be bigger?) and see how that goes.

Thanks for the feedback.

[Eric1968]

Before you replace the HDD, check the scanner settings. By default the document server deletes the scanned documents after three days. You can turn this option off.

[iMind]

Ummm, sorry but that sounds surreal as the documents are stored as one file only so if the file is there all the pages should be too. I suggest you store that file and give it a password, then time will tell.

[ARTHUR1975]

Before attending other things, I would rescan the originals first. Maybe the adf might have been fed with papers that were not well aerated wereby several might have been bunched together with only the top one scanned.

[imaginemoko]

strange... but i guess its a user problem... blaming the machine where its actually there fault to missed something in there paper work. as mention above re scan the file and place a password... good luck.