MP C2500 Firmware needed

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  • phabran
    Technician
    • Nov 2009
    • 32
    #1

    MP C2500 Firmware needed

    Hello, dear!

    I'm new here and need some help.

    One of our MPC2500 had the SR790 bridge, but after it has been removed, the machine does not start anymore because this piece is missing. So we have to update the firmware, but Ricoh in Brazil is like crap (sorry about that). Even the level 2 support can't help us. So, someone have this firmware to send me or know where I can download it?

    PS.: I've tried access on Tessa, but it is for European companies/residents only, doesn't mention Brazil.

    Thanks for cooperation!

    Patrick
    Tags: attatched, c2500, communication error, existent, firmware, sc 541, symptoms, wrong
    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2931
      #2
      In the first place, the SR 790 is a B408 finisher, not a bridge. This machine uses a B227 BU3000 bridge unit. A shot in the dark here, but the machine HAS to have the bridge unit installed if the finisher is attatched to the machine.
      NEVER ASSUME ANYTHING

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2458
          #3
          If you remove the finisher, you should also remove the bridge unit. Then the machine will work. Firmware has nothing to do with it.

            Comment

            • phabran
              Technician
              • Nov 2009
              • 32
              #4

                Comment

                • Eric1968
                  Service Manager

                  1,000+ Posts
                  • Jan 2009
                  • 2458
                  #5
                  Are you really sure it's the bridge unit cover? I've never seen a machine asking to close a non existent cover.

                    Comment

                    • mikadonovan
                      Senior Tech

                      Site Contributor
                      2,500+ Posts
                      • May 2008
                      • 2931
                      #6
                      I don't think it is possible on this machine. Give me your email and I'll send you the firmware. It's in a 50M zipped file.
                      NEVER ASSUME ANYTHING

                        Comment

                        • phabran
                          Technician
                          • Nov 2009
                          • 32
                          #7
                          My e-mail is phabran@terra.com.br. Thanks for that.

                          About the error, I will post here the exactly message that appears. After I update the firmware because Ricoh-Brazil sent one wrong version and now it shows other errors.

                          I really want a Tessa's account, but they denied me because my company is not located in Europe.

                            Comment

                            • mikadonovan
                              Senior Tech

                              Site Contributor
                              2,500+ Posts
                              • May 2008
                              • 2931
                              #8
                              Files sent. Check your email.
                              NEVER ASSUME ANYTHING

                                Comment

                                • phabran
                                  Technician
                                  • Nov 2009
                                  • 32
                                  #9
                                  Received! Thanks. I sent you a reply too. Now I have the SC 681-01 error. This machine is dammed! LoL

                                    Comment

                                    • Jomama46
                                      Field Supervisor

                                      Site Contributor
                                      2,500+ Posts
                                      • Apr 2008
                                      • 2900
                                      #10
                                      Originally posted by phabran
                                      Received! Thanks. I sent you a reply too. Now I have the SC 681-01 error. This machine is dammed! LoL
                                      I hate it when that happens!

                                      SC681:
                                      Communication error occurs when the RFID starts to communicate with the RFID receptor.
                                      No memory chip on the toner cartridge, defective RFID controller.


                                      So either Clear the engine settings in the NVRAM or replace the controller. And due to the original symptoms you declared, I am thinking controller. I wonder if the finisher or bridge was disconnected with the power still applied?
                                      sigpic
                                      You never realize how cheap a professional is until after you let an amateur do it.
                                      A+; Network +; PDI+

                                        Comment

                                        • phabran
                                          Technician
                                          • Nov 2009
                                          • 32
                                          #11
                                          We cleared all settings of the machine and nothing happened. Same error. We changed the engine controller board (B2385120) and same error. We'll goona try some others tests and maybe find a solution.

                                          If you wonder another solution, let me know.

                                          Thanks for attention and support!

                                            Comment

                                            • Jomama46
                                              Field Supervisor

                                              Site Contributor
                                              2,500+ Posts
                                              • Apr 2008
                                              • 2900
                                              #12
                                              Please let us know the answer.
                                              sigpic
                                              You never realize how cheap a professional is until after you let an amateur do it.
                                              A+; Network +; PDI+

                                                Comment

                                                • phabran
                                                  Technician
                                                  • Nov 2009
                                                  • 32
                                                  #13
                                                  For testing: we changed the rfid sensor board (don't know if it's the correct name) and the error is gone! BUT now we have the SC 541 error: thermistor error. Maybe the connector has been damaged when we unmounted the machine to change the engine controller.

                                                  Let's see what's next!

                                                    Comment

                                                    • phabran
                                                      Technician
                                                      • Nov 2009
                                                      • 32
                                                      #14
                                                      Feedback: we sent the machine to Ricoh Lab. As they send us some news I will post them here.

                                                        Comment

                                                        • phabran
                                                          Technician
                                                          • Nov 2009
                                                          • 32
                                                          #15
                                                          After 2 month the problem was solved. Some short circuit has damaged the IOB, BICU and laser unit. Changed the wires and units and it is fine.

                                                          About $2000,00 to repair. Here in Brazil a new MPC2800 costs about $7000,00.

                                                          Thanks for helping.

                                                            Comment

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