2238 jam code 63

[leo34staffs]

Hi guys,
I have this machine that just before the page exits the machine i get jam code 63 (on the machine it says external tray on in the log) but in the manual there is no mention of jam code 63, unless 3f is the same in hex?)

I have checked the exit guide which seems to be moving freely and its not getting in the way of the paper.

The paper is exiting to the internal tray then stopping before it gets into the internal tray with an intermittent jam (63) Any ideas?

[teebee1234]

I've seen the exit guide (gate) above the fuser offset at the front of the frame and still move freely. If you look straight on at the gate, is it level across from front to rear?

[JustManuals]

This Parts & Service manual can now be purchased for $11.77 and downloaded immediately after payment
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Paul@justmanuals.com

[Jomama46]

63 is External tray OFF check. Meaning the switch is not turning off. Strange that in light of this, the paper is exiting to the internal tray. Blow out the exit photocells and check the exit mylars

[leo34staffs]

63 is External tray OFF check. Meaning the switch is not turning off. Strange that in light of this, the paper is exiting to the internal tray. Blow out the exit photocells and check the exit mylars

Looking at the end of the manual where it mentions the sensors theres no 63, there is a 3f (hex for 63) and this indicates as fuser exit sensor, i have stripped this sensor and cleaned it and so far no call back!! ( i ran 300 copies through it) its quite possible that the switch was slow to respond due to dirt/contamination. What a strange way of denoting the sensor when in the sp log its 63 not 3f.

[Jomama46]

Odd, I see it in mine. SP7503-63 E-Tray OFF. You're looking at Jam History codes right?

[leo34staffs]

If the paper is going to the internal tray when it's supposed to be going to the finisher, then the junction gate in the bridge unit which directs the paper to one or the other output is probably broken. I have seen this happen several times. If you open the right side bridge unit cover, the junction gate is visible there.

Its supposed to be going to the internal tray, its just that the sp log threw me until i checked it at the back of the manual. So its actually the fusing exit sensor, i had checked the guides and the one with the small return spring on.

Heres the list: (as you can see theres no mention of 63)

Code Meaning
34 Paper caught at the paper tray 2
35 Paper caught at the paper tray 3 or LCT
36 Paper caught at the paper tray 4
3D Paper caught at the registration sensor.
3F Paper caught at the fusing exit sensor. (this is 63 in hexadecimal)
40 Paper caught at the paper exit sensor
41 Paper caught at the duplex inverter sensor
42 Paper caught at the duplex exit sensor 1
43 Paper caught at the duplex exit sensor 2
44 Paper caught at the duplex exit sensor 3
45 Paper caught at the duplex feed sensor
64 Finisher Entrance Sensor
65 Finisher Exit Sensor 1
66 Finisher Exit Sensor 2
67 Finisher Staple
68 Paper Jam at Finisher Taking Out
69 Paper Jam at Finisher Drive Error
6A Finisher Tray Shift Error
6B Finisher Jogger Drive Error
6C Finisher Staple Error
6D Finisher Stack Feed-out Error
6E Finisher Punch Error
6F Finisher Jam Clear
78 Booklet Finisher Entrance (On)
79 Booklet Finisher Entrance (Off)
7A Booklet Finisher Stack-tray Exit
7B Booklet Finisher Folder (On)
7C Booklet Finisher Folder (Off)
7D Booklet Finisher Staple
7E Booklet Finisher Punch
7F Booklet Finisher Transport Motor
80 Booklet Finisher Paddle Motor
81 Booklet Finisher Staple Slide/Fold

[leo34staffs]

Here's mine:

Where do you get those key cards from? they are spot on! although where does it mention fusing exit?

[Jomama46]

Where do you get those key cards from? they are spot on! although where does it mention fusing exit?

The key cards are something I wrote for my techs. The Moderator took the post off because he wants you to buy his manuals,(which are copywrited)

[JustManuals]

No, I deleted it because it is against the site rules to post that kind of stuff here.
You should re-read the terms of service that you agreed to when joining.

[Jomama46]

This is a PDF I made of a page from the key card I give to my techs. It was originally a Word Doc.
And I dont give a sh*t who gets it. I make more money when a user screws up his/her machine.
So Mr. Moderator you can stick that sanctimonious crap where the sun dont shine.

[JustManuals]

FOAD

[leo34staffs]

Thanks for that!! its very useful, lol at your comment to the moderator!!

[Fearless V K]

how do you copyright an already copyrighted manual?

[Jomama46]

FOAD

Real nice for a Moderator. Insn't that against the terms of service or are you exempt.