MPC7500 PM

[paulg]

Can anybody tell if other manufacturers like Konica Minolta or Xerox for this mid-high range of color machines use units or individual parts to perform the PM?

Even Ricoh MPC 6000 & PRO series are asking for PCU units....this message is popin up after 200 K "Please replace PCU "K or CMY" unit. So what's the point of a message like this if we are going with 2 huge boxes (150 K + 300K PM kits) with over 60 individual parts in them to the customers...????
Many of them as soon as they hear that the maintenance will take over 4 hours for 300K get really upset and are calling managers and sales people to complain.
The cost for Ricoh units it's huge (~500$/unit + 200$ bag of dev) and the cost for both PM kit's is ~ 225$/kit so 450$ for both.

Look at the Katanas and the Venus range (tags for the pcu's) where on both you can see the units like you say were meant to be changed as units either by a Tech or even a trained customer. As you say they take to long in the field its plain to see the Japanese of course would expect the units to be swapped over and then rebuilt..

I think many companies are going to have to rethink how they service units otherwise as you say those without a procedure to swap units and rebuild machines will get in many cases outgunned by those who can on down time.
On some machines what were simple procedures for older machines on a typical copier in years gone by are becoming more time consuming and worse of all more complex unless in a workshop in a relaxed enviroment where you can vac to your hearts content.
Many units have fiddly units or complex setups which if not done correctly mean everything has to be redone or replace parts!!

Many Service management have not seen these newer devices im guessing and keep pushing Engineers to carry out the everyday procedures in the times they worked on far less complex mono kit.

While the Designers in Japan most likely would think us mad to repair/replace the parts on these units in the field

[stephend]

Many Service management have not seen these newer devices im guessing and keep pushing Engineers to carry out the everyday procedures in the times they worked on far less complex mono kit.

While the Designers in Japan most likely would think us mad to repair/replace the parts on these units in the field

Unfortunately many of the service managers I know are useless. They don't know anything about the machines, they are not interested at all to find out what's new or to put in place service strategies. They are involved only in bureaucratic work, statistics and they are really concerned about calls/day, your workload and how to save more money reducing your salaries because the economy is bad. It's sad to see that the people who supposed to sustain you in field are not doing it at all. I'm doing this unit rebuilding activity at home because if I'm doing it at work they will think I have nothing to do and they will stuff me with calls from other techs.