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We have seen this condition of the cleaning/collection spiral or coil being full of toner in the areas where there is heavy toner coverage and it was suggested to us to cut off the plastic shaft in the center of the collection coil (leaving about 1" on the non-op end where the coil is attached to the shaft) and gently work the cut shaft out of the coil and discard. This allows much more toner to be removed by the collection coil.
Dear Zico21,
Many thanks for your advice!
I made as you recommended.
MPC4500 made 16100 printouts without colored lines during 4 weeks.
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