Ricoh 1022 sc-542 error

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  • auburn business systems
    owner/technican
    • Mar 2009
    • 46
    #1

    Ricoh 1022 sc-542 error

    customer gets this error on machine. have done every thing listed below.

    Fusing thermistor defective or out of position (INSTALLED NEW ONES)

    Fusing lamp open (CHECKED WITH METER)
    (ALSO INSTALLED A FUSER FROM A WORKING MACHINE.)




    Power supply board defective (INSTALLED BOARD FROM WORKING MACHINE)


    CUSTOMER CALL TODAY AND SAID THE ERROR MESSAGE IS BACK.
    IF THEY GO IN AND RESET THE ERROR THEN MACHINE WORKS GREAT
    ALL DAY!



    HAS ANYONE HAD THIS PROBLEM ???



    HELP!!! THANKS HOWARD



    Tags: 1022, business, cons, error, error message, freezing, lef, occurring, power supply, power supply board, ricoh, sc542
    • Lagonda
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2008
      • 1649
      #2
      Had a bit of a scratch around in the RTBs and came up with this firmware update,

      SC542 SP1-103-2 Off + Temp has been newly
      added to prevent SC542 from
      occurring at machine power-on under
      low-temperature conditions.
      Note: For this fix, it is necessary to
      use Controller firmware ver5.15.1 or
      newer.

      Dont know where in the States you are, but if you one of the poor bastards freezing your nuts off it might be worth considering.
      At least 50% of IT is a solution looking for a problem.

        Comment

        • copyaction
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2007
          • 985
          #3
          make sure you are using oem roller.
          lower fuser temp to 157.

            Comment

            • Smee
              Trusted Tech

              100+ Posts
              • Aug 2009
              • 178
              #4
              Ive had a couple of machines that constantly pull up fuser SC's, and ive kinda put it down to power surges - air con turning on or something. Check if the codes happen at the same time every day from the SMC report. If it happens during the night tell them to turn it off when leaving.

                Comment

                • ucinn
                  Trusted Tech

                  250+ Posts
                  • Jun 2009
                  • 383
                  #5
                  I had

                  I had one of these doing this once and it was because the AC vent was blowing right into the fuser area of the machine. Customer couldn't move machine so I put cardbord in front of vent to redirect the AC and it took care of the problem. Took me a few service calls to figure that one out

                    Comment

                    • CrapAimer
                      Trusted Tech

                      250+ Posts
                      • Jan 2010
                      • 296
                      #6
                      Upgrade the firmware, should clear fault.

                        Comment

                        • auburn business systems
                          owner/technican
                          • Mar 2009
                          • 46
                          #7
                          well i have NEVER done that. guess after 20 years in the business i need to find out how it's done. were do i get the furmware for the 1022/27 and the 2022-27 that is the only machine i sale or rent. guess i could just install a differnet machine but would like to upgrade the firmware. can any one please give me a copy on how to do this. looked in the service manual not in it. thanks howard auburn business systems

                            Comment

                            • duct tape
                              Technician

                              50+ Posts
                              • Jun 2009
                              • 87
                              #8
                              Upgrade firmware Then set fuser idle to time & temp . That has fixed all of mine with that problem.

                                Comment

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