2022 jamming

[ash_572]

customer says that it jams on the right hand side of the machine but theres no paper there. when i test it doesnt jam.

ive checked all the tray guides and the are all fine. its hard to say which tray its jamming from because i havent seen it jam. green tray dials are also correct. customer is using one tray for normal paper and another A4 for letterhead.

i checked the smc logging data, original jam history which reads 005 most of the time which is pointing towards the registration sensor.

i was thinking that maybe it could be a feed clutch or a friction pad.

[GhostInTheMachine]

Feed roller/friction pad change is easy and inexpensive. I would try that first.

I have had clutches go bad on these but more often the spring in the back that holds tension on the tray breaks.

[Fearless V K]

Check the plastic lift coupler behind the tray for cracks.

[Venom]

double up on the paper lift spring, if paper doesn't lift to the roller, it will have phantom jams

[techspec]

Check the plastic lift coupler behind the tray for cracks.

I'm with you fearless

[CableGuy]

I had a problem last week with one of these. Tray 3 would randomly jam, swapped over the clutches with tray 4 that I knew worked just fine, replaced the spring, took out the lift coupler and had a good look but no crack in it either.... I finally swapped tray 3 and 4 over..... and would you believe it, problem vanished....?

[ash_572]

is the lift coupler attached to the back of the actual tray?