Ever seen this???? VIDEO

[rednecktech]

Hey guys,

I am having a weird little problem that I am having here. The machine is a RC3300 with the BU3030 bridge unit. This happens ONLY on envelopes and I'm not sure if it is a machine problem or what. Watch the video, see as the envelope comes up and stalls slightly on the "gray" roller sometimes longer than others causing it to time out and jam. Has anyone ever seen this? These envelope seem like the standard envelope 4x9, standard thickness. This machine has 63k and she states she has always run them this way. Thanks in advance!!

[Coptech]

I may be wrong but I have never heard of any machine running envelopes that direction. I thought they would have to run lengthwise feed properly.

[blackcat4866]

For most copiers & MFPs the paper path cannot accommodate media less than 8.25" long. I'm surprised they feed that well honestly. The machine specs say 5 1/2" x 8 1/2" long way.

[Vulkor]

ok like the others said. I cannot BELIEVE that you are even passing the envelopes in that direction. Usually the registration or fuser will freak out. As for the pause, good luck, maybe the bearings are worn that the grey roller sits in. I'm also surprised the Envelope Flap isn't flipping back in the Fusing Unit.

[mrwho]

True. Check the operation manual for the correct way to load envelopes - I believe that if you load them with the short side as the leading edge, your problems should be over.

[teebee1234]

I agree with the previous posts, you can see a hesitation just before the envelope reaches the rollers.

[knightfall]

is this video of the output of the envelope to the internal tray because you listed the bridge unit and it looks confusing, but as coptech pointed out most printers usually print the other way. In the users manual "Copying onto Envelopes" it illustrated the landscape direction in the bypass and setting thick 2. Good luck.

[mikadonovan]

Rednecktech, what a GREAT way to explain your problem. Love the video. I agree with the previous posts. Tell her to run them lengthwise.

[unisys12]

I've actually had good luck with running envelopes this way. Only difference was that I opened the flap. I have one small print shop that if the client wants less than 200 envelopes, they run them on their Savin 3535. More than that, they send out, but you get the idea. I also have a church that prints upwards 400 envelopes for monthly mailings. So, it works. Like I said though, I have to open the flap of the envelope. Also, there is no C10 option (Common 10 Envelope size). You have to chose the.... oh God! What is it... 41/8 x 9 1/2 size I think. Even though by the reading of the size, you would think it should feed through short edge feed, but it has worked for me.

If you run them lengthwise, they will wrinkle.

[msaeger]

That is the direction Ricoh tells you to run them only they say you need to open the flap.

[mrwho]

Perhaps the opened flap adds the extra length the machine needs to feed them properly.

[rednecktech]

PROBLEM SOLVED: The customer is going to run them long ways now. Thanks for all of the replies. The first day I walked in I asked her if she has always run them this way and she said yes. It is good to know about opening the flap to give it just a touch more length. Thanks again.

[Fearless V K]

Opening the flap also helps combat envelope wrinkling.

[bob scheffer]

I have seen this exact same problem with regular 20lb. paper about three times. The paper stalls as it attempts to enter the "nip" of the exit rollers. i repaired all 3 of these by taking out the white idle rollers and trimming the raised flanges from both ends of these idlers. They are similar in design to what used to be referred as "Stiffness Rollers". An old bulleton for jamming on another Ricoh copier from about 10 years ago told us to trim the flanged edges on these and that fixed the jamming at the time. I applied this same logic/fix to the bridge unit exit jam I was having more recently and it resolved the issue immediately. It is difficult however to cut through these hard plastic rollers. I used a heated up blade to cut through the plastic. Not pretty, but Simple and Effective Fix.

[blackcat4866]

It sounds like Dremel work to me. A course sanding wheel on low speed would make short work of this task. =^..^=