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I have seen this exact same problem with regular 20lb. paper about three times. The paper stalls as it attempts to enter the "nip" of the exit rollers. i repaired all 3 of these by taking out the white idle rollers and trimming the raised flanges from both ends of these idlers. They are similar in design to what used to be referred as "Stiffness Rollers". An old bulleton for jamming on another Ricoh copier from about 10 years ago told us to trim the flanged edges on these and that fixed the jamming at the time. I applied this same logic/fix to the bridge unit exit jam I was having more recently and it resolved the issue immediately. It is difficult however to cut through these hard plastic rollers. I used a heated up blade to cut through the plastic. Not pretty, but Simple and Effective Fix.
I wondered if these raised edges on the white rollers were catching the paper. Interesting. I think that would be a good job for the dremel as well.
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