Help with MPC3300!

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4303

    [CQ] Help with MPC3300!

    I have this machine who makes some blur/jitter/whatever you can call it at the same location when printing on A3/DLT or bigger paper. I've attached some examples to better clarify what I'm talking about (I'm sorry about the size):

    Here's a good print:
    good..jpg


    Here's a bad print:
    bad..jpg

    And here's the explanation for the bad print:
    bad_explained..jpg

    Some observations:

    - Defect A appears when looking normally at the print; Defect B is noticeable only when light reflects at a certain angle (which is to say that when looking normally at the print, you can see A very well but B is barely noticeable)

    - Defect A varies in size - sometimes is less than a centimeter long, some other times can be 3 or 4 centimeters. Defect B is not always present in bad copies - or at least is not easily seen with naked eyes.

    - This is not an easily repeatable problem. The machine usually starts off well, then it starts to throw out a bad print in the middle of several good ones, until it finally spits a bad one every two prints, or worse. So, everytime I change something at the machine, I need to ask the customer to send out 10 or more prints so I can wait and see if the problem is gone.

    - I've got my brain fried over this one, so I can't think of anything else. Gonna have a good night's sleep and tomorrow I'll look at this again and answer any questions you guys can think of - or, hopefully, someone who already had this problem will post the solution to me. If so, I'll gladly pay you, anonymous helper, a cold one over paypal!

    Good night!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
  • Vulkor
    Senior Tech

    500+ Posts
    • Jun 2009
    • 942

    #2
    Sure looks like a Flat Spot on your Pressure or Heat Roller.

    Comment

    • teebee1234
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1670

      #3
      Originally posted by Vulkor
      Sure looks like a Flat Spot on your Pressure or Heat Roller.
      Ditto to being fuser related

      Comment

      • Fearless V K
        Senior Tech

        500+ Posts
        • May 2007
        • 620

        #4
        Try opening the entrance guide to it's max on the fuser. You can also mess with the fuser and registration motor speeds if you are adventurous and see if it makes a difference. (These were detailed in a some TSB's from the older machines that were having DLT issues). Does the problem happen if you run in 'thick' paper mode?
        Don't take that toner with me!

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4303

          #5
          Originally posted by Vulkor
          Sure looks like a Flat Spot on your Pressure or Heat Roller.
          Do you think that is easy to check just by looking at the fuser, or by rotating it by hand?

          Originally posted by Fearless V K
          Try opening the entrance guide to it's max on the fuser. You can also mess with the fuser and registration motor speeds if you are adventurous and see if it makes a difference. (These were detailed in a some TSB's from the older machines that were having DLT issues). Does the problem happen if you run in 'thick' paper mode?
          Already tried the entrance guide adjustment and messing with the fuser speeds, without success. Can try the registration speed, also going to check for DLT issues on older models. The problem ocurrs both with normal and thick1 paper, and also by running the same thick1 paper with thick3 setting.

          Thank you all for your feedback - going now to the customer. Will keep you posted.

          Cheers!
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

          Comment

          • mrwho
            Major Asshole!

            Site Contributor
            2,500+ Posts
            • Apr 2009
            • 4303

            #6
            Problem solved - That specific kind of paper required the "Paper Type" on the driver to be configured as "Coated" - customer was using "Thick 1".

            PS: Don't you guys get both mad and relieved when a solution to a problem you've been following for days turns out to be that simple? Relieved because it's solved, but mad because the solution was so simple all along?

            Cheers!
            ' "But the salesman said . . ." The salesman's an asshole!'
            Mascan42

            'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

            Ibid

            I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • Vulkor
              Senior Tech

              500+ Posts
              • Jun 2009
              • 942

              #7
              HA! Knew it was fusing related. Just not hardware, but Software. Those settings make a big difference in pressure, timing, heat, etc

              Comment

              • mrwho
                Major Asshole!

                Site Contributor
                2,500+ Posts
                • Apr 2009
                • 4303

                #8
                On a side note, I'm keeping the cold beer since no one found it. In fact, I'm drinking it right now!
                ' "But the salesman said . . ." The salesman's an asshole!'
                Mascan42

                'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

                Ibid

                I'm just an ex-tech lurking around and spreading disinformation!

                Comment

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