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I'd go with tray lift coupling or weak spring. It may be worth taking the coupler out to inspect it, sometimes they look good in situ, but it's better if you get up close and personal with them to be sure.
First, u look about the two springs
Second, look on the Rising Unit mostley this one is broken (the white Plastic)
the tray dont lift up or not enough to bring Paper to the feed Roller
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