I have this pro907 that will run all day on d/plex or single sided from any tray but if the customer puts a cover sheet or back cover from any tray eg 2 or 3 the copier will jam at the reg area.I have removed and vac the reg sensor and turned off double feed the coier has 2.5M on the clock after 9 months and in that time has had a few full services and the tray 2/3 feed units have been replaced to get over the no feed jams these machines seem to suffer from> the firmware has been updated i am going back with a reg mylar guide that normally wears on the older modles but if this fails dose anyone have any other ideas thanks in advance
Pro907ex cover sheets jamming
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If copying onto the covers, try using "designate sheet copy" instead of "cover sheet" as a test.
If not coping try "Insert sheet" before / after.
Which stock are they using? Glossy? heavy?
Single or double sided covers?
Paper type / thickness set correctly on the tray display? (Silly, but had to ask)Comment
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