MP-C2000 Dead touch panel

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  • Jamiesdad2
    Technician
    • May 2009
    • 29
    #1

    MP-C2000 Dead touch panel

    I have a MP-C2000 and the touch panel doesn't respond. I pulled the op panel apart and cleaned everything and reseated all of the connectors. I know that Koyceras touch panels go bad all the time. So if the Ricoh's are the same could you provide me with a part number also.
    Thanks
    Tags: 3045, 990, act, affects, bad, c20, c200, c2000, cleaned, connectors, dead, dealer, displays, every, local, nec, number, panel, panels, part number, problem, program, pulled, purchase, replaced, ricoh, time, touch, touch panel
    • teebee1234
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1670
      #2
      There is a program going on at this time to have them replaced gratis (most all of the hvga displays are affected, there is a defect where the ribbon cable connects to the touchscreen). You will need to contact your local dealer/ricoh office to get it.
      Attached is the Tech Bulletin if you have any questions.
      Attached Files

        Comment

        • TonerMunkeh
          Professional Moron

          2,500+ Posts
          • Apr 2008
          • 3866
          #3
          If you have any 3035/3045's in the field, order some touch screens for those too - H310 9900. The problem also affects the Apollon / Athena-C2, modded touch screen is D029 9900.
          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

          Hit it.

            Comment

            • Foo
              Trusted Tech

              Site Contributor
              100+ Posts
              • Nov 2009
              • 199
              #4
              I'm an indepentent technician and I am seeing this in the 3025 / 3030 series as well.

              Does anyone know the best way for me to handle this situation.
              Currently I have at least 3 customers that are recalibrating each morning.

              Is Ricoh helping indy's as well or do we have to purchase the part?

              Thanks
              Jeff D.
              St. Louis MO

                Comment

                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900
                  #5
                  Ricoh would like to shoot indies, so dont expect any help from them. The 3025 and the MPC2000 use the same screen H310-6173
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

                    Comment

                    • Oneplus 2
                      Technician
                      • Sep 2016
                      • 26
                      #6
                      Re: MP-C2000 Dead touch panel

                      Hello all. Maybe its too late for a rwply. Or maybe not.
                      However, i had to recently encounter this issue.
                      My experience with this was say for some3 years. I took out the lcd panel, and gave it a thorough blow using hot air for say some 30 secs. Then i dis put it back to the machine and the panel started working. Of course trying this method is left to the discretion of the user bearing all the risks involved.

                        Comment

                        • copyaction
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Oct 2007
                          • 976
                          #7
                          Re: MP-C2000 Dead touch panel

                          If you've gone to the trouble to disassemble it that far, it is best to replace at that point

                            Comment

                            • Oneplus 2
                              Technician
                              • Sep 2016
                              • 26
                              #8
                              Re: MP-C2000 Dead touch panel

                              Originally posted by copyaction
                              If you've gone to the trouble to disassemble it that far, it is best to replace at that point

                              Agree with you sir.

                                Comment

                                • tufbnme
                                  Trusted Tech

                                  250+ Posts
                                  • Feb 2008
                                  • 493
                                  #9
                                  Re: MP-C2000 Dead touch panel

                                  Replace the touch screen with the updated one and problem gone.

                                    Comment

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