Ricoh 1060 + SC870

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  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900
    #1

    Ricoh 1060 + SC870

    This rebuilt worked fine in the office. Then it was shipped to a customer and worked for a day and popped up an SC870 Address book error. Power cycling produced the same. Checking the log it also had an SC925, Netfile error. Checking the power to the HD was a solid 12 and 5V.
    So I sent out a hard drive from the 1060 in the showroom and darned if it didnt get the same code.
    I had the tech bring the whole controller box in and I tested both HD in the showroom 1060 and they were fine. Then I put the whole controller box in and It worked fine.
    I was thinking firmware but isnt that stored on the NVRAM on the controller? On the other hand, when I exchanged the controller box I didnt exchange the NVRAM and if that is the firmware storage I should have gotten the SC for mismatched serial number.
    I am thinking it was a bad connection to the machine but what else could it be?
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+
    Tags: bad, business, code, controller, customer, error, file, firmware, power, ricoh, tear, tech, traced, trade
    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2931
      #2
      Since you ruled out the hard disk and the entire controller works on another machine without swapping NVRAM or the eprom, I don't know how it could be anything else. Perform SC 5846-050 (initialize directory info) after you put the controller back on. Another funny thing. The SC 870 is not listed in my B064 manual, but it is in the B140 manual.
      NEVER ASSUME ANYTHING

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        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Maybe you have an older manual. There were about 74 TSBs on the B064 before the B140 came out and most of them had to do with "Service manual inserts"
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • secretweapon23
              Technician

              50+ Posts
              • Jul 2010
              • 69
              #4
              Althought you already ruled out the HDD and the entire Controller Board on the other machine, may i suggest to format first the HDD on the machine itself. You'll never know maybe it can help(base on my experience..)
              Anyone who has never made a mistake has never tried anything new.....A.E.

                Comment

                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900
                  #5
                  Dammit. Took the box back out there and installed and same codes.
                  I rechecked all the connectors, reset all of them on the BCU. Traced the HD cable up to the board in the Scan section and reseated that. Reflashed the firmware. Tried 5832-all and it fails everytime.
                  We're going to bring it into the shop and trade the machine for another one. I told my boss to trash it and he had a fit.
                  "You can fix it, you can fix anything"!
                  "Yeah" says I, "I can fix anything no matter how much it cost you"
                  Or as Old Hank said "If you got the money honey, I got the time."
                  Damn of POS.
                  At least if its here in the shop Ill have the room to tear it down.
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

                    Comment

                    • mikadonovan
                      Senior Tech

                      Site Contributor
                      2,500+ Posts
                      • May 2008
                      • 2931
                      #6
                      Ah, the nature of the business. We all occasionally run into one of those situations, and you're right. Given enough time and money it CAN be fixed although after you add up parts and man hours you end up getting snakebit sometimes.
                      NEVER ASSUME ANYTHING

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