Ricoh MP C6000 error SC-687 and SC-990

[jonbonse]

Hi all

I have a machine which pauses during printing/copying and then pops up SC code SC-687.

Switching off and on clears the error but it comes back intermittantly.

I checked the error log and there are several SC-687 and SC-990 codes in there.

The sm states there is a problem relating to the controller for SC-687 and I cannot find SC-990 in there!

Can anyone let me know if they have encountered this problem and if so what you did to resolve?

I'm guessing maybe do a controller firmware upgrade if there is a newer version?

Current Firmware levels are as follows:

Printer: 1.07
System: 1.08
Engine: 1.08:01
LCDC:1.04
NIB: 7.13

Regards

[Jomama46]

SC990 is reload software. Latest is Sys M, eng K printer h. I would reflash the firmware first Reset all the connectors on the controller especially the RAM.

[jonbonse]

SC990 is reload software. Latest is Sys M, eng K printer h. I would reflash the firmware first Reset all the connectors on the controller especially the RAM.

Thanks Jomama46

Where can I download the latest versions?

[Jomama46]

If thats Oxford England, then TESSA, if its Oxford, Mississippi, then support.ricoh.com.