[Jamming] RICOH Aficio MP C5000 Jams on color prints when cold

[Guest]

I have about 15 identical RICOH Aficio MP C5000 MFPs in the office and only two of them that I know of will randomly jam on color prints. I have had my IT guys look at the device and they have seen it jam continuously on the same print job, but once the jam is cleared and then the job itself is cleared form the machine it will print any document without issue. I myself have sent 70 page jobs to the same machine which had really heavy blocks of solid color and have not been able to get it to jam, but it is an intermittent issue. I also tried sending copies and prints to specific trays and I also could not get it to jam. The only bit of useful information that I seem to have from the user is that this problem mostly occurs in the morning and that makes me wonder if this is a problem with the machines properly warming up.

The jam always happens near the drum.

The Ricoh technician has not been much help and he states that the issue is most likely related to a driver. The only way I see this being possible is if the user is selecting a different media type than is loaded in the copier and we only use one media type. That is standard 20 pound copy paper. The user has stated that they do not alter the quality or paper settings in their printing preferences.

The other thing is that we have identical drivers for all of our devices which also happen to be identical. I really don't see how it could be a driver issue when only 2 out of 15 devices are exhibiting the problem, but on the other hand this does only happen with color prints and not color copies.

If any of you have any insight here I would definitely appreciate reading it.

Thanks

Cam

[Jomama46]

Look at the jam history in SP7507. This will tell you where the machine detects the jam origination.
2nd, as long as you have so many machines in the same location, switch modules from a working machine and a malfunctioning unit. I would suspect the fuser, without any other info to go on. They are easy enough for a user to pull in and out. Also look at the location of the machine. Is it subject to window heat? Is it under a AC duct? Also consider the milage of the malfunctioning units compared to the working models. Are any close to the PM cycle? ITB and fuser are 240K and the paper transfer roller is 360.
First check the jam history, it could be something as simple as a hanging actuator.

[tcs04]

I have about 15 identical RICOH Aficio MP C5000 MFPs in the office and only two of them that I know of will randomly jam on color prints. I have had my IT guys look at the device and they have seen it jam continuously on the same print job, but once the jam is cleared and then the job itself is cleared form the machine it will print any document without issue. I myself have sent 70 page jobs to the same machine which had really heavy blocks of solid color and have not been able to get it to jam, but it is an intermittent issue. I also tried sending copies and prints to specific trays and I also could not get it to jam. The only bit of useful information that I seem to have from the user is that this problem mostly occurs in the morning and that makes me wonder if this is a problem with the machines properly warming up.

The jam always happens near the drum.

The Ricoh technician has not been much help and he states that the issue is most likely related to a driver. The only way I see this being possible is if the user is selecting a different media type than is loaded in the copier and we only use one media type. That is standard 20 pound copy paper. The user has stated that they do not alter the quality or paper settings in their printing preferences.

The other thing is that we have identical drivers for all of our devices which also happen to be identical. I really don't see how it could be a driver issue when only 2 out of 15 devices are exhibiting the problem, but on the other hand this does only happen with color prints and not color copies.

If any of you have any insight here I would definitely appreciate reading it.

Thanks

Cam

To start with....

Ask the tech to print the "Diagnostic Report" and compare the firmware levels on the good and bad machines. Compare the paper size settings on the drivers. Swap a fuser from one of the "bad" machines with a "good" one (mark the units!) Does the fault travel with the unit, or stay with the machine? Check the lead edge erase margin is the same. Try setting SP1103 fuser idling to "on"

[sabah_karim]

Hi Cam one suggestion from my side is try with tray heater to switch on these m/c's by default it comes with heater off.
May be moisture & cold over paper is giving problem.Tell ricoh tech to connect tray heater. sabah

[cammust]

Thanks All. I will try to get my tech in here and to see if he can impliment any of your suggestions. I will let you know what happens.

[tcs04]

Thanks All. I will try to get my tech in here and to see if he can impliment any of your suggestions. I will let you know what happens.

Mmmmmm... feedback!!

[CANCOUNTRY TECH]

Adjust your lead edge to 4.0 millimetres sp1001 and change your colour transfer settings sp2407 to match the values of b/w transfer settings sp2403 very common problem on full bleeds the fuser dosent cope well adjusting your lead edge should sort iy

[cammust]

Well, I think I figured some things out: First I found that the problem machines only jammed on JPG files. I thought that was fairly odd so I then decided to create a new driver on my workstation with the port pointed to the problem machine and sent a jpg file to it. As expected it jammed. I then kept the exact same queue, but just changed the port to another copier which also happened to be the exact same model and it didn't jam. I looked further into the web interface of the problem and non problematic machine and found that they had different software versions. I still have not heard from the technician, but I believe a software upgrade will resolve the issue. I have not yet heard back from the technician to have him try any of the above suggestions.

The non problematic machine had the following attributes:

System

Model Name:Aficio MP C5000Machine ID:V1395900419Total Memory:1024MBDocument Server:Capacity : 24.1GBFree Space : 100 %
Version

System:1.21NIB:8.25Web Image Monitor:1.10
Printer Language

Automatic Language Switching:37.01Customized PJL:37.01RPCS:3.7.5.2.1PCL 5c Emulation:1.02PCL XL Emulation:1.02
The problematic machine had the following attributes

System

Model Name:Aficio MP C5000Machine ID:V1395900115Total Memory:1024MBDocument Server:Capacity : 24.1GBFree Space : 100 %
Version

System:1.14.3NIB:8.16.1Web Image Monitor:1.07
Printer Language

Automatic Language Switching:25.09Customized PJL:25.09RPCS:3.7.5.2.1PCL 5c Emulation:1.00PCL XL Emulation:1.00

[cammust]

I believe that my last thread was cut short

The non problematic machine had the following attributes:
System



Model Name : Aficio MP C5000
Machine ID : V1395900419
Total Memory : 1024MB
Document Server : Capacity : 24.1GB Free Space : 100 %


Version



System : 1.21
NIB : 8.25
Web Image Monitor : 1.10


Printer Language



Automatic Language Switching : 37.01
Customized PJL : 37.01
RPCS : 3.7.5.2.1
PCL 5c Emulation : 1.02
PCL XL Emulation : 1.02

The Problematic Machine had the following attributes:

System



Model Name : Aficio MP C5000
Machine ID : V1395900115
Total Memory : 1024MB
Document Server : Capacity : 24.1GB Free Space : 100 %


Version



System : 1.14.3
NIB : 8.16.1
Web Image Monitor : 1.07


Printer Language



Automatic Language Switching : 25.09
Customized PJL : 25.09
RPCS : 3.7.5.2.1
PCL 5c Emulation : 1.00
PCL XL Emulation : 1.00

[Jomama46]

I think you nailed her, sailor.

[tcs04]

Mmmmmmm..... FIRMWARE!

[cammust]

Technician is supposed to come back monday to update the firmware. I will let you know how it turns out.

[tcs04]

Technician is supposed to come back monday to update the firmware. I will let you know how it turns out.

There is some very new firmware for this model which may or may not be related to your problem but it's normally worth updating the lot from time to time.

This may not please your tech as it can take about 30 -40 mins per machine if done seperately... 15 machines(!)