Hi Guys,
Suggestions appreciated on this.
Installed CL7300 yesterday, IT dept remotely installed on customers server & all well.
Had a phone call this morning saying nobody can print.
Went on site & every print job failed even directly from server.
Ping IP address ok, but when you try & access Web Image Monitor it gives code 403 with the message 'Unauthorized Access', (same message you get as when incorrectly entering username & password 3 times in a row) except this happens on 1st attempt.
So, disconnected from network & hook up to laptop via crossover & same issue.
Print jobs fail & cant access Web Monitor but i can ping IP.
USB printing is fine.
Spoke to the IT people & asked if they had changed anything in Web Monitor, only to be told 'mmmmm dont think so, we were just having a look!'
Why cant people leave things alone eh!!
Anyway, what have they changed?? Security issue??? I am at a bit of loss here guys!!
Suggestions appreciated on this.
Installed CL7300 yesterday, IT dept remotely installed on customers server & all well.
Had a phone call this morning saying nobody can print.
Went on site & every print job failed even directly from server.
Ping IP address ok, but when you try & access Web Image Monitor it gives code 403 with the message 'Unauthorized Access', (same message you get as when incorrectly entering username & password 3 times in a row) except this happens on 1st attempt.
So, disconnected from network & hook up to laptop via crossover & same issue.
Print jobs fail & cant access Web Monitor but i can ping IP.
USB printing is fine.
Spoke to the IT people & asked if they had changed anything in Web Monitor, only to be told 'mmmmm dont think so, we were just having a look!'
Why cant people leave things alone eh!!
Anyway, what have they changed?? Security issue??? I am at a bit of loss here guys!!
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