gestetner dsm645 Service mode question

[steve02a]

What John said - I'll try tomorrow and see what happens. Thanks everyone!

[steve02a]

THANK YOU!

Thanks, teebee, my bad.
i found this on the TSRC global knowledge base for this model:

What to do if the administrator password is forgotten.

Answer Administrators do not need to enter a username. They only need to remember their password. If this password is forgotten, please try the following:
1) The admin password is the same for both WebImageMoniter and telnet. Ask whether the customer remembers either of the two.
2) Try the factory default "password".
3) If both 1) and 2) do not work, a service engineer has to reset the password for the customer. Follow these steps:
3-1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings.
3-2) Enter SP mode.
3-3) Enter SP 5-801-011 (Memory Clear > NCS).
3-4) Press [Execute].
3-5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
3-6) Turn off the device, then turn it back on.
3-7) Restore all the network settings to the values of the configuration sheet.
3-8) The above steps should have reset the password to the factory default, "password".
3-9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).



Products US
Gestetner
Black & White Multifunction
DSm415/f/spf
DSm615, DSm618/D, DSm616/620/620d
DSm622, DSm627
DSm635, DSm645

John - THANK you so much! This worked perfect! I was able to clear the admin password. I only had to setup the printer back on the network, which took only a few minutes. Now I'm able to configure to the printer to what the customer wants. Thanks again...much appreciated with your help.

[jonhiker]

you are most certainly welcome. this demonstrates the purpose of this forum, to help each other.

[pagin]

Re: gestetner dsm645 Service mode question

3-2) Enter SP mode.
3-3) Enter SP 5-801-011 (Memory Clear > NCS).
3-4) Press [Execute].
3-5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
3-6) Turn off the device, then turn it back on.
3-7) Restore all the network settings to the values of the configuration sheet.
3-8) The above steps should have reset the password to the factory default, "password".
3-9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).

Hi All,

I faced the same problem with admin password reseting on Nashuatec NRG645 device. I was able to go into SP mode but do not know how to go with next step:

Enter SP 5-801-011 (Memory Clear > NCS)

What it means? Any keys combination? Which keys?

BR,
Wojtek

[rsyarcia]

Re: gestetner dsm645 Service mode question

Hi All,

I faced the same problem with admin password reseting on Nashuatec NRG645 device. I was able to go into SP mode but do not know how to go with next step:

Enter SP 5-801-011 (Memory Clear > NCS)

What it means? Any keys combination? Which keys?

BR,
Wojtek

Create another thread my friend. you will receive more replies about yours.

[ruben]

Re: gestetner dsm645 Service mode question

Hi All,

I faced the same problem with admin password reseting on Nashuatec NRG645 device. I was able to go into SP mode but do not know how to go with next step:

Enter SP 5-801-011 (Memory Clear > NCS)

What it means? Any keys combination? Which keys?

BR,
Wojtek

If you are not trained in using the service mode you should stop now, and hire a trained professional. Changing settings in service mode without knowing what you are doing, especially memory clear, will damage your machine.