gestetner dsm645 Service mode question

[steve02a]

Would anyone happen to know how to enter into the gestetner dsm645 service mode?

My customer aquired the printer from another company, who acquired it from another comapny and another company. The original company that serviced the printer is no longer in business. Nobody know the admin password or supervisor password.

Logging in the web interface, I've tried admin with no password. No username but just password as the password. Administrator with no password. Supervisor with no password or no username and supervisor as the password. Nothing works.

I can't find the service manual anywhere on the web. My next stop is service mode. I know it's a combo of keys on the printer, but I have no idea what it is.

Any help would be greatly appreciated.

Thanks

[JustManuals]

This Parts & Service manual can now be purchased for $11.77 and downloaded immediately after payment from The Internet's largest collection of manuals

The file is listed as the Ricoh equivalent 2045E. http://www.justmanuals.com/ricoh-afi...l-p-29042.html

Paul@justmanuals.com

[iankeefe]

press in this order. yellow clear/mode key, numbers 1,0,7 then hold down the red clear/stop key. The screen will change in about 5 seconds

[steve02a]

press in this order. yellow clear/mode key, numbers 1,0,7 then hold down the red clear/stop key. The screen will change in about 5 seconds

Thank you so much!

[iankeefe]

The default admin user/pass on the web interfave is admin and then no password. Someone must have changed that.

[jonhiker]

if you cannot log in to the web interface as either:admin>no password or supervisor>no password, themn someone changed both of those. the only way now to reset these passwords is to change the NVRAM.

[teebee1234]

if you cannot log in to the web interface as either:admin>no password or supervisor>no password, themn someone changed both of those. the only way now to reset these passwords is to change the NVRAM.

This model is pre-GW and doesn't use Autentication Management but a Key Op code to lock out the User Tools function. To reset it go to Copy SP 7-810. That should also reset the WIM login to "admin" with no password.

[steve02a]

This model is pre-GW and doesn't use Autentication Management but a Key Op code to lock out the User Tools function. To reset it go to Copy SP 7-810. That should also reset the WIM login to "admin" with no password.

Please excuse my lack of knowledge, but what is "Copy SP 7-810"....

[teebee1234]

Check your Private Messages

[steve02a]

This model is pre-GW and doesn't use Autentication Management but a Key Op code to lock out the User Tools function. To reset it go to Copy SP 7-810. That should also reset the WIM login to "admin" with no password.

So I have figured out how to get into service mode now. The SP7-xxx is the data log.
SP7-810 is "Displays the ROM number and firmware version number" (according to the service manual).

I'm not certain how that will reset the password to null for the admin user.

[totoro]

You're looking at 7801 not 7810.

[jonhiker]

This model is pre-GW and doesn't use Autentication Management but a Key Op code to lock out the User Tools function. To reset it go to Copy SP 7-810. That should also reset the WIM login to "admin" with no password.

Thanks, teebee, my bad.
i found this on the TSRC global knowledge base for this model:

What to do if the administrator password is forgotten.

Answer Administrators do not need to enter a username. They only need to remember their password. If this password is forgotten, please try the following:
1) The admin password is the same for both WebImageMoniter and telnet. Ask whether the customer remembers either of the two.
2) Try the factory default "password".
3) If both 1) and 2) do not work, a service engineer has to reset the password for the customer. Follow these steps:
3-1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings.
3-2) Enter SP mode.
3-3) Enter SP 5-801-011 (Memory Clear > NCS).
3-4) Press [Execute].
3-5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
3-6) Turn off the device, then turn it back on.
3-7) Restore all the network settings to the values of the configuration sheet.
3-8) The above steps should have reset the password to the factory default, "password".
3-9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).



Products US
Gestetner
Black & White Multifunction
DSm415/f/spf
DSm615, DSm618/D, DSm616/620/620d
DSm622, DSm627
DSm635, DSm645

[steve02a]

You're looking at 7801 not 7810.

Dang, my bad! 7810 is what I should be looking..duh. Thanks.

[steve02a]

Went to my customer today and straight to the printer.

Easy getting into service mode.

Went to 7 then 810. Fairly easy to get there.

Followed the on-screen prompts to clear out the pwd. Exited out of service mode. Restarted the printer. Tried to log into the web portion - didn't work. I guess that didn't reset the password.

[teebee1234]

I was wrong about 7-810 resetting the WIM then, it just resets the User Tools access. What JonHiker posted will be your solution. Thanks Jon, I will remember that (though we're seeing less and less of these earlier devices and hopefully won't need to use it).