Ricoh MP C3000 Scan to email problems with files

[mrfuser]

Customer is complaining that they suddenly can't scan more than 10 pages black and white on the machine or they get this output as shown below>

Any ideas?

Kelly

K0a7leNgUk9gfWqo1e8gaOS+tY4oJG2/LJlk+oqwdTl36gqwr/oq7lyfvcZ/pVT+3LlI4Lia
1jW2lbbw+Xz649Knn1O7kvJLbTbZJTFw7u2AD6VPpmovdvLDcQ GC4hPzLnI/A1oUUUUUUUUU
UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUVSvr17W4tY0RWEz7WJP Tkf41drMu767TURaWsMblk
3BnJGOvWls9RmkiuEnhVbmDqobhj2xUMep3cU0IvY4RHKcfu3y UPvU9tqEkxvg0aj7OSFwfv
Yz1/KoG1eYadbXPlJulk2MM8Ac/4Vba9castptXY0e7d3zz/AIVTudQvo3lkSO38iM8BpPmc
eoqW41YiK3FpF509wMqhOMD3qIahqMN3BFeW8KLM2AUYnuP8a0 ory3mkKRTI7jsDk1XjvnbV
Li2ZVEcSbg2eTwP8apvql7B++nig8ndgxq+XA9afcarM9+1tam FNqht8pwGyAcD86kk1OaDT
hPPbbJ2bYqbsgn1z6VE99qdnslvYITAxwfLJytbI5HFFFFFFFF FFFFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFFFFFFFF
FFFFFFFFFFFFFFFFFFFFFFFFFFFQXj3EduzWkayTZGFY4B55qh qkN4Z7O6toRK0Wd8e7HXHT
9aigsbu4vbyS8jWJLiIoCjZx0A/lUJh1c2f9nfZ4wv3ftG/jbn065qbU9PcwW0S2Ud5DEgRv
m2ycehqGzi1bT7ZhBbh/Mf5I3kz5S88k/l+VLBpF02hy28gWO483enzcdB3/ADptppcs15DJ

[jonhiker]

check in User Tools to make sure that maximum file size is turned off and that divide and send emails is set to No.

[Llama God]

Is the file type a .dat?