Ricoh C811 not printing

[haitises]

Hi bought this printer online and had it shipped overseas and it looks like I got a lemon. At first it said that I had to reinsert the PCU and I had the person who sold me send me a new set, but still did not work. A post in this site said it was a loose RJ45 connector and I was able to get them to work but now it will not print, not even a test page. I have the service manual but not a tech guy. The machine seems new but I can't get it to print either from my Mac or directly. Any ideas what should I try? I have the service manual but no luck. When I send the test print it just hangs. "Printing...Please Wait". From the Mac with a USB connection it says missing DCHP or something along those lines and also hangs. Any ideas?

[verderacer]

First of all its not a lemon and most likely its the result of rough shipping and handling.

Now are you still getting the error to reinsert the pcu?

If not then the DHCP message is not an error, your printer is unable to find a server on your network that hands out TCP/IP address. For printing I would suggest that you download the PPD and install before you hook up the usb for the printer. Once you install then just use the print & fax and add the printer. If you going to have the 811 on the network then have your network guy come in and set up the tcp/ip for it and add it to your mac.

Right now it just sounds like you have it installed incorrectly.

[haitises]

Thanks for the info and hope you are right about the rough shipping. I work for myself so I'm it when it comes to tech and I'm about 80 miles from the main city so I'm kind of on my own here. The PCUs are now fine. Did install a new printer buy first deleting the old one but looks like I had the correct ppd already there becuase now I have two PPD's and still getting same error. Funny is that I'm connected directly to my Mac with a USB cable and not using the ethernet link so why would it still say "Cannot detect with DHCP server (101). Not going to connect via ethernet. Just direct to my laptop. Also still can't print a test page from the printer's Menu. What I'm a missing?

[verderacer]

Again the DHCP message is not an error, it the ethernet interface telling you that 1: its configured for DHCP; to make it go away you need to set the interface to fixed tcp/ip. 2: You have lots of PPD's installed on your mac (usually around 100 just for HP printers) and more if it was part of your default install. Any usb printer hooked up to a mac should be visible in printers (print & fax on 10.6). If its visible then when selecting it for the first time should by default find the proper PPD, in some instances the Print Using selection menu to manually select the proper PPD may need to be done. I would also try resetting the printing system. You can do this by doing a control click on the printer itself and choose reset.

If that still does not work then I would try deleting the printer and re-adding it.

If there is a problem re-adding it then try be a bit more descriptive...

[NeoMatrix]

Thanks for the info and hope you are right about the rough shipping. I work for myself so I'm it when it comes to tech and I'm about 80 miles from the main city so I'm kind of on my own here. The PCUs are now fine. Did install a new printer buy first deleting the old one but looks like I had the correct ppd already there becuase now I have two PPD's and still getting same error. Funny is that I'm connected directly to my Mac with a USB cable and not using the ethernet link so why would it still say "Cannot detect with DHCP server (101). Not going to connect via ethernet. Just direct to my laptop. Also still can't print a test page from the printer's Menu. What I'm a missing?

[USB cable]
Have you installed the printer with the correct CD Software tools using USB port as your primary port ?
Make sure your security/firewall software allows your CD printer installation to complete fully. Ie. answer yes to all firewall dialog prompts.

If you haven't then I assume you may have a home network available to use TCP/IP....

[Network Cable]
If you haven't connected your printer into your home network router or modem then you will need to plug it directly into your PC.
To do this you will require a CAT-5 "RED coloured" cross over cable to get your printer to see the TCP/IP protocol on your PC.
That may allow the DHCP error to see a connection to a printer and then you can configure the IP network settings in your PC to see the actual printer port.
The reason for this is that the USB support may be turned off via the softswitch setting. I'll have to check the manual for this model. I can't remember the softswitch setting.

[Test the machine is printing ok...]
Hit the <menu> key then <up> or <down> arrow to see " ListTest Print" then press <enter> key to see if the machine prints ok.

[haitises]

Thanks NeoMatrix. The printer did not come with any software (CD) to install. I went to the Ricoh download software site and found for my OS X 10.5 only a PPD Installer, Pantone Color Palette and Printer Utility for OS 10.5. Downloaded the PPD and the Utility. Installed the PPD but the Utility crashes when I try to launch. I'll have to get a crossover cable and will get back to you on that. I'm working on a MacBook Pro and when I go to add a printer it list the Ricoh and it's USB port but if you can tell me how to to softswitch it would be great.

On the test print I did what you suggested and left it overnight and still have the same problem. Just hangs on "Config. Page printing. Please wait...." so I can't get the printer to print out a single page on its own. THanks for any other posts on how to get this printer to work!

[TonerMunkeh]

Copiers, Printers, Multifunctional Color Copiers, Color Printers, Document Management by Ricoh USA
E-mail: RicohDO@ricoh.com.do
ISO14000 Certified

[E Winter]

It's indeed not a good sign if the printer hangs while printing internal test pages. Better calling a tech service, especially within the warranty time. I hope it won't be a problem that it came from overseas.

[haitises]

Thanks guys but called Ricoh here and they said that since I bought in online and from a non Ricoh dealer (eBay) I was on my own. I'm trying to find out if I can get in touch with a tech guy directly from Ricoh but I'm about 80 miles from Santo Domingo. Anybody else has any ideas? I had to open the back cover to see if I could get to that RJ45 connector but could not reach it. I have the service manual. Anybody can point to something to reach a diagnost to the problem?

[TonerMunkeh]

Yeah, get Ricoh out to fix it. They will send an engineer, but it will be on a chargeable basis. The RJ45 connector is a part of the main drive assembly. It costs around $2000 and takes an experienced tech around half a day to replace. I'm sorry to be the bearer of bad news, but if that is the case, you have bought a lemon. Just get Ricoh out to have a look and see what they say.

[haitises]

Wow! That's a lot of cash for that but I can see that it would take a long time to get to that part. I was able to fix that part with a tweezers, a small screw driver to move it around and my wife's thin arm! I'm just afraid when time comes to replace the yellow one again but I'll worry about it then. The printer seems new. The printer now has the green Online so I assume that it worked and we were able to the PCU units to connect. It's telling me that "Cannot detect with DHCP server (101)" but I'm not interested in connecting via Ethernet, just USB to my MacBook Pro laptop. Anyone any ideas?

[TonerMunkeh]

That's easy. The menu path to switch DHCP off is something like Menu / System or Host Interface / Network / DHCP - just set it to off. With regard to the "little part", the RJ45 connector doesn't come as a seperate part. It comes included in the whole main drive. You can't take the main drive apart without a massive explosion of gears and springs, they're assembled on a special jig in the factory. If you can superglue the bugger in, have a stab.

[haitises]

That's easy. The menu path to switch DHCP off is something like Menu / System or Host Interface / Network / DHCP - just set it to off. With regard to the "little part", the RJ45 connector doesn't come as a seperate part. It comes included in the whole main drive. You can't take the main drive apart without a massive explosion of gears and springs, they're assembled on a special jig in the factory. If you can superglue the bugger in, have a stab.

Thx TonerMunkeh. When the time comes I'll go the superglue route. On the network part of your answer did what you said. Menu/Host Interface/Newtwork/Machine IPv4 Address. There I chad as options Auto-Obtain (DHCP) or Specifiy but no alternative to turn it off. In the Network section I also had the other alternatives: Ipv6 Stateless Setting, NW Frame Type, Effective Protocol, and Ethernet Speed. But still I have yet to print a test page from the machine still hangs and says "Config. Page Printing... Please wait." Any reason why is not printing anything?

[haitises]

Anyone else with ideas about why I'm getting this message "Config. Page Printing... Please wait." and cant get anything to print from this machine? Please!

[haitises]

This is an update. Had a technician come over and then came back a second time and took out the entire unit that has the plastic screws in the back where the network and USB connectors are. He tested it in another machine and came to the conclusion that this part needs replacement: PCB: Type-JBX4: Sub Ass’y. He said is almost US$2,000 but has not given me the part. Did a web search and nothing came up. Can someone tell me if this can be fixed or a cheap place where to get. Maybe pulling it from a damaged machine?