this machine has been working fine for 2years until today when nearly everyone in the office that went to pick their prints up from the machine recieved a very strong shock when they touched the machine. one customer said it was coming from the steel scanner frame underneath the scanner just where the internal tray is. i thought it might be a weak grounding to the scanner but when i checked, everything seemed fine. maybe i have missed something out. has anyone else had anything like this before??by the way, the customers are still alive.
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Could be a bad ground in the wall outlet. Maybe you should try a different outlet. Do they have new carpet that causes static charges? -
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Got to agree: it's a bad electrical ground. I had a 5635 in an office in a historical building: there was no ground in the electrical wiring so the machine would overcharge the developer and jam like crazy, as well as shock you whenever you touched the metal frame. Made service really fun: I used rubber gloves and a lot of developer!
Refer the customer to their maintenance department or a qualified electrician if it's plugged directly into the wall outlet.Comment
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same old dirty carpet. my coleagues didnt seem to think it was going to be the machine.Comment
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Too bad you couldn't boost the current a little ...
I've got to agree with everyone. My memorable one was a Mita DC111 (no "C", it was the early b&w only version). They complained that they were shocked whenever they touched a cover screw. Sure enough there was a good strong tickle, 89VAC frame to neutral. And yes, they had yanked out the ground prong so they could use one of those nice 6A lamp extension cords. The extension cord was toasty hot too. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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