Very peculiar mpc-4000 not printing from network - usb print ok

[nashua]

Dear All


MPC-4000 not printing from network but usb print ok.


1. Network scanning ok
2. Pinging to and fro from computer and copier ok
3. USB print no problem
4. Using single laptop with cross cable same problem print fail message appear.
5. Firmware updated after and before replacement of brand new controller board.
6. Problem as it is from the installation as new machine.
7. Now we can't browse ip using WIM. Earliar we were browseing WIM.

Thanks

.......................

[Slakkie4x2]

What type of port on the printer driver are you using?

[nashua]

For network printing TCP/IP port.

[Slakkie4x2]

try changing the port from 9100 to 10001 in the port tab. go to configure and under raw type in 10001

[nobody-here]

Try to go on telnet and check DIPRINT is active and Web management is active.
Check this link for help!

http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001036/0001036377/view/netsys/unv/0119.htm

See you

[TonerMunkeh]

Doesn't that only work on GDI controllers?

[zed255]

I've seen admins disable protocols and ports on the machine and kill printing, you may be able to check some via SP mode and telnet. Print the NIB Summary and you should see what's up and down as it relates to services.

[tcs04]

Unplug the machine and ping the IP. You may have another device on the same IP, this would sometimes allow the machine to work and sometimes lock the machine out.

[anothertech]

Unplug the machine and ping the IP. You may have another device on the same IP, this would sometimes allow the machine to work and sometimes lock the machine out.

Yep, good way to make sure your talking to the right machine. Then try a diff. patch cable.

[tcs04]

AH!.... Same problem using crossover cable and laptop!! Must pay more attention!!!!

[D_L_P]

7. Now we can't browse ip using WIM. Earliar we were browseing WIM.

What is SP5985-001 set at??

If the nic is set to 2 the WIM won't function. Set to 1

[nashua]

please can you further clarify pin point if possible over sp mode where to check protocols & ports and what to check for printing
option to enable as with network connection scan folder working normal.

[nobody-here]

First of all, as already said, check if your machine has the same IP number as other PC.

If not then print Printer page configuration:
- User tools
- System Settings
- Interface Setting
- Print List.

Check if you ahave come Access Control Active
Check if DIPRINT is UP and look for right port.

If Diprint is down, connect to the machine via telnet and use command "SET DIPRINT UP"
Let us know.

[Comatose]

Check and see if the machine has wireless Lan installed as well. Both cant be used at the same time. I would also have a look in systems settings and make sure that the NIB has been selected if you have that option.

[seansbar]

Make sure IP filtering/access list is not enabled