Ricoh total reset

[captain1976]

Excuse me, but being a pilot and copier tech as a sideline, I’m more use to the aviation forums where people of integrity, character and class communicate without the kindergarden crap I see here.



Though some explanations are informative and respectful, others show their true colors. Bill obviously singed up the other day simply to ask a question, and some answers are great. But those who mention what he wants to do as illegal just don’t know what they are talking about.

[jonezy999]

Excuse me, but being a pilot and copier tech as a sideline, I’m more use to the aviation forums where people of integrity, character and class communicate without the kindergarden crap I see here.



Though some explanations are informative and respectful, others show their true colors. Bill obviously singed up the other day simply to ask a question, and some answers are great. But those who mention what he wants to do as illegal just don’t know what they are talking about.

Kindergarten crap like this post you mean?

[KenB]

I can't help but wonder why the customer wants the meters zeroed.

Would it be so he could resell these machines to someone else, deceiving them? I really can't think of any other reason - fill me in if I'm wrong.

If that is the case, then you would be the one who was responsible for the rollback.

Just how are you defining "remanufacturing"? I don't mean to sound skeptical, but it can range anywhere from a legitimate reman process all the way down to a "wipe it off and get it out", or a "Windex Rebuild", as it's usually called.

I don't mean to sound accusational, especially to a new member, but it's just that there is so much dishonesty in this business that it's hard to take any of these types of requests seriously.

[tcs04]

Try telling that to the end users of the machines he sells as "Remanufactured". Bet he doesn't tell them that they were set up by an untrained tech? Illegal may be a bit strong (although I'm pretty sure it may be here in the UK) but if I bought a machine of this type I'd like to think it was of a certain quality, I'm not saying that Bill isn't a good tech with regard to his area of expertise, but he is obviously not sure in this case!

I know it's not a direct comparison, but would you fly a plane if you knew it hadn't been serviced by an accredited technician?

Also, please enlighten us re the "Integrity, character and class" and "Kindergarten crap" comments, I'm sure those of us in question would enjoy the specifics of your argument. You seem to imply that due respect isn't being shown, which judging by your comments, smacks of "The pot calling the kettle black"

P.S

There would be numerous other settings to change relating to both the identity of the machine and the possible transfer of confidential data, but most of these are in FACTORY mode! Hands up who knows them and how to change them! (I do, and I suspect most of the "Kiddies" do as well, but that's TRAINING, EXPERIENCE and EXPERTISE for you)

PPS

May I suggest Paul@justmanuals.com

[Gift]

Nice try

I think it doesn't make much sense to debate this because it doesn't change anything. There's a part called "NvRam - Zero Counter" listed in almost every Ricoh parts manual so resetting the counter is not really insider knowledge if you are able to read and google a bit.

I don't approve it but I don't mind if other dealers are pissing off customers - I'm always happy to visit those machines and ask the customer if he knew that his counter can't be genuine. Most of these machines aren't resetted properly so there are usually original counter data left in the machine and in case there's no way to retrieve this via SP there are many mechanical/wearout indicators left in the machanics/paper path/exteriors...

All in all, a skilled tech is able to recognize any major counter manipulation. I already gained some new customers thanks to other companies who messed up so this is totally for the win

[tcs04]

Nice try

I think it doesn't make much sense to debate this because it doesn't change anything. There's a part called "NvRam - Zero Counter" listed in almost every Ricoh parts manual so resetting the counter is not really insider knowledge if you are able to read and google a bit.

I don't approve it but I don't mind if other dealers are pissing off customers - I'm always happy to visit those machines and ask the customer if he knew that his counter can't be genuine. Most of these machines aren't resetted properly so there are usually original counter data left in the machine and in case there's no way to retrieve this via SP there are many mechanical/wearout indicators left in the machanics/paper path/exteriors...

All in all, a skilled tech is able to recognize any major counter manipulation. I already gained some new customers thanks to other companies who messed up so this is totally for the win

And of course, there's always the mechanical counter to confirm the original reading, unless that's replaced as well.

[Gift]

Mechanical counters are usually not replaced but "set to zero" by force (including beautiful marks to discover at the housing/case) - some rip-off companies are too stupid to handle it at all, if the mechanical counter is more or less hidden...

I think it's good that ricoh does still have these machanical counters. In case you have to replace a faulty NV-Ram it does maintain the original reading. I know that Ricoh was/is(?) able to programm the original counter reading but therefore you have to send in both a new and the faulty ram and/or counter/smc list as "proof" - I've never make use of this service cause it's increasing the downtime of a machine too muchm that's why I prefer to excplain the customer what happenned and that the original counter can be read at the mechanical counter.

[Hemlock]

Red board, Blue board or Purple board?