Ricoh Pro550ex with Fiery E-8100 SC919 and SC991

[Guest]

Hi,

Need help on trying to resolve an issue with a Ricoh Pro550ex and the fiery attached to it.

Every morning the machine has SC 919 code and a SC 991 code all you have to do is reboot both device and it works for the rest of the day.

I have replaced the giga cable from machine to fiery. replaced the gig card on the machine.
updated firmware. reloaded fiery system software. any help would be appreciated. Thank you

[JustManuals]

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Paul@justmanuals.com

[cobiray]

Found this in the global knowledgebase:



IMPORTANT NOTICE:
If the EFI Fiery controller E-7100/E-8100 is connected to customer's machine, DO NOT update to the versions of firmware listed below until a corresponding new version of system software is installed on E-7100/E-8100. The new version system for E-7100/E-8100 that supports the Ring Binder RB5000 will be announced later in a separate TSB.
Note: the Pro C550EX (D078) and Pro C700EX (D079) come with the E-8100 installed in the American Market

Firmware for
D014/D015/D078/D079 copier
Version
Program No.
System/Copy
1.09 or newer
D0145761K or newer
Remote Fax
03.00.00 or newer
D0145768C or newer
Web Uapl
1.07 or newer
D0145770D or newer
Web Support
1.31 or newer
D0145769G or newer
Network DocBox
2.02 or newer
D0145771E or newer
Fax
04.00.00 or newer
D0145773D or newer
Printer
1.09 or newer
D3765902F or newer
Scanner
01.07 or newer
D3765903D or newer
Option PCL
1.03 or newer
D3785913C or newer
OpePanel.EXP_USA
2.02 or newer
D0145453D or newer
OpePanel.EXP_EUR *
2.02 or newer
D0145454D or newer
Language Install
2.02 or newer
D0145451C or newer
Engine
1.50:01 or newer
D0145402J or newer

*Note: This firmware is for the following models only: D014-26/D014-27/D014-66/D015-26/D015-27/D015-66.

Answer

Subject
Symptom
TSB#
Cause
Solution
Note
SC991
Interrupt printing with FTP.
Firmware History
Network Support firmware
Install the latest Network Support firmware.
Ver. 7.05.1 or later.
SC991

Firmware History
System/Copy firmware
Install the latest System/Copy firmware.
Ver. 1.04 or later.
SC991
Windows XP x64: Occurs with jobs submitted using the IE ftp client
Firmware History
Network Support firmware
Install the latest Network Support firmware.
Ver. 7.11 or later.
SC991
After recovering from the STR condition
Firmware History
System/Copy firmware
Install System/Copy firmware
Ver. 1.08 or later.

To obtain the latest firmware click here
Note: STR is a newly-added feature of the D014/D015/D078/D079 copier, which further minimizes energy consumption while the machine is in Energy Saver mode.


Based on what the codes are for, I'm assuming the error happens when the machine goes into sleep/stand-by and when it is awakened it can't re-establish the connection with the Fiery. Does the customer do a hard shut down at the end of the day? If not this is likely the issue. I'd check your firmware levels on the machine and update them accordingly.