Ricoh Aficio 2015 can't scan

**rsyarcia** · 06-29-2011, 12:49 PM

check for the windows firewall or better try to use scan to folder.

**zillah** · 06-29-2011, 01:08 PM

Hi

check for the windows firewall

Now I logged in remotely to the client desktop and I have checked windows firewall yes it is enabled ,,,,I can understand that might affect if I want to use the scanner software while I am setting on the desktop and sending the order to the printer to scan,,,but I believe that shouldn't affect the physical scanning (i.e Standing near the printer and select "Scan" option and then press on "Start" button)?

What I did I disabled the windows firewall then I tried to go to Run --> Setting --> Printers and Faxes --> Scanners and Cameras --> Ad an image device --> Have a disk --> install from a file that is extracted form PCL 6 Driver.exe --> (Disk1) --> Error message "The specific location does not contain information about your hardware"

Comment :
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I do not why PCL 6 Driver when it gets extracted it produces Disk1 only ,,,,,Does that mean there is something missing !!!!

Regards

**mikedci** · 06-29-2011, 01:24 PM

Did the client have scanrouter installed on the xp system? If they were using that for scanning you'll need to reinstall and configure scanrouter.

**zillah** · 06-29-2011, 01:28 PM

Hi Mike

Did the client have scanrouter installed on the xp system?

What is that one ?
Could you please advise how to do then I will try it and let you know

**mikedci** · 06-29-2011, 02:02 PM

It's old(Ricoh hasn't supported since 07 iirc) software that the older machines need to scan to a pc. Basically you install it on an xp system, set the pc with a static ip and use it as a scan server. The scan destinations are programmed through the scanrouter administration utility. If you go to the machine hit user tools button then go through menus > system settings > file transfer > delivery option and if its set to "on" they probably were using scanrouter. Hopefully the client still has the discs with the software otherwise it may be hard to get a copy. And for the record i'm new to the job here so hopefully some more experienced techs can add to this.

**Jomama46** · 06-29-2011, 04:53 PM

There is no scan to folder for this model. I see you installed the TWAIN driver so just install a TWAIN compatible appication like photoshop or Desktop binder and you are good to go. You cant scan FROM the machine without using a program like ScanRouter and you wont like that.

**zillah** · 06-29-2011, 10:35 PM

Re: Ricoh Aficio 2015 can't scan

Hi Jomama

There is no scan to folder for this model.

Noted

I see you installed the TWAIN driver so just install a TWAIN compatible appication like photoshop or Desktop binder and you are good to go.

I will do that and see how it goes

You cant scan FROM the machine without using a program like ScanRouter and you wont like that.

I see.
Are you saying that I need to install a utility called scanrouter on the desktop to be able to scan from the manchine itself ?

For the curiosity I want to try that from the link below

Code:

http://support.ricoh.com/html_gen/util/SR/SR_RE.html

Which one should I choose to install ? because there are too many of them ?

Regards

**KenB** · 06-30-2011, 12:09 AM

Re: Ricoh Aficio 2015 can't scan

You're on the wrong page for ScanRouter - the files you're looking at are PATCH files for the purchasable versions of the product.

The free version is what you would need, but please stay away from it - it hasn't been supported since 2006 and has since become nothing but a nuisance.

Get yourself an application which can scan, like Acrobat (NOT Reader) or Irfanview (which is free). Even Microsoft Office can scan, although not very well.

You also want to make sure that port 1022 is open on the PC. I'm not sure if it's UDP or TCP, but it never hurts to do both.

**zillah** · 06-30-2011, 12:20 AM

Re: Ricoh Aficio 2015 can't scan

You're on the wrong page for ScanRouter

I see

the files you're looking at are PATCH files for the purchasable versions of the product.

This is what I had noticed all of them say "Update Patch",,,I could not find an actual downloadable program in English,,,I didn't bother to dig on the other languages.

The free version is what you would need, but please stay away from it - it hasn't been supported since 2006 and has since become nothing but a nuisance.

Noted. since this is the case, does that mean I won't be able to scan from the machine itself if i want to do that ?

Get yourself an application which can scan, like Acrobat (NOT Reader) or Irfanview (which is free). Even Microsoft Office can scan, although not very well.

Noted.

You also want to make sure that port 1022 is open on the PC. I'm not sure if it's UDP or TCP, but it never hurts to do both.

Thanks for this tip

Regards

**KenB** · 06-30-2011, 12:40 AM

Re: Ricoh Aficio 2015 can't scan

This machine should be capable of scanning to email.

**Jomama46** · 06-30-2011, 01:36 AM

Re: Ricoh Aficio 2015 can't scan

none of the above, they are all paid versions. Look for SR lite. I think there is a link on this site

**KenB** · 06-30-2011, 01:47 AM

Re: Ricoh Aficio 2015 can't scan

While it was great for its time, it's really time to give ScanRouter (especially Lite) a rest - it's simply too hard to support anymore.

In this case, I don't see why scan to email wouldn't be the better answer.

**zillah** · 07-01-2011, 11:57 AM

Re: Ricoh Aficio 2015 can't scan

Hi

If you go to the machine hit user tools button then go through menus > system settings > file transfer > delivery option and if its set to "on" they probably were using scanrouter.

It is "Off" not "On"

I see you installed the TWAIN driver so just install a TWAIN compatible application like Photoshop or Desktop binder and you are good to go.

I installed IrfanView and I tried that it didn't work ,,,,I will try the Photoshop

Regards

**zillah** · 07-01-2011, 11:58 AM

Re: Ricoh Aficio 2015 can't scan

This machine should be capable of scanning to email.

I tried that and it worked.

Now I am looking to make it work with the software installed on desktop

Regards