Ricoh A2045e server conection

[Guest]

Hi, I have problem with conection to server A2045e for scaning in to folder! Costumer changed server with new Windows 2011 server! If any tricks with this new windows? If I must change Firmware of the 2045e? I catch information that shuld be problem with SMB protocol in this server???? Any other sugestios? THX

[rthonpm]

Re: Ricoh A2045e server conection

The copier does not support NTLMv2, which is the native SMB/CIFS protocol for Server 2008 and newer. The server will have to either be configured to allow for NTLMv1 connections only, or the customer will need to upgrade the machine.

Some of my customers have set up a virtual 2003 server for issues like this, or set up an XP workstation as a scan server.

[bostjanma]

Re: Ricoh A2045e server conection

Thanks, but please make me note which upgrade will be correct? Do you have any experience with upgrading? Im not shure if I must upgrade BICU or Engine or something else? I read all bulletines but I dont find idea wich upgrade will be ok????

By

[Herrmann]

Re: Ricoh A2045e server conection

In general, you should update all, because updating only a part of firmware can lead to unexpected problems.

[TonerMunkeh]

Re: Ricoh A2045e server conection

Thanks, but please make me note which upgrade will be correct? Do you have any experience with upgrading? Im not shure if I must upgrade BICU or Engine or something else? I read all bulletines but I dont find idea wich upgrade will be ok????

By

As rthonpm said, the version of NTLM this version of Windows uses is too new for the 2045. I don't think ANY firmware update will assist you. You will need to get the customer's IT to sort this one out, there's not much more you can do.