[ Firmware updating issue ] SC792

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  • Cipher
    It's not easy being green

    1,000+ Posts
    • May 2006
    • 1309
    #1

    [ Firmware updating issue ] SC792

    When updating be sure to cross reference the firmware part numbers on the screen before proceeding.

    As an example

    OLD: D0875572C NEW: D0875572D <-- OK to proceed
    OLD: A1234567 NEW: D0875572D <-- Do not update

    Due to supply issues in Japan some PCB boards may be supplied from alternative vendors.
    The function of these PCB boards remain unchanged accept they are preloaded with different firmware in order to operate correctly.

    A PCB board that has the wrong firmware loaded will NOT be recoverable and would need to be replaced.

    SC792

    The machine does not recognize the finisher, but recognizes the bridge unit.

    Last edited by Cipher; 11-22-2011, 08:30 PM.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother
    Tags: 8000, alter, color, firmware, pcb, sc798, screen, supply, updating
    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      Re: [ Firmware updating issue ] SC798

      Thanks for the heads up Cipher, I didnt know it was possible to overwrite firmware with a different part number.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

        Comment

        • Cipher
          It's not easy being green

          1,000+ Posts
          • May 2006
          • 1309
          #3
          Re: [ Firmware updating issue ] SC792

          Nor me till I nuked a finisher last week lol.
          I knew it didn't look quite right but I said to myself... meh it wouldn't show up if it wasn't a valid update (right?)
          Guess the machine cannot tell the difference between a finisher with older type of PCB and the newer type of PCB.
          Last edited by Cipher; 11-22-2011, 08:33 PM.
          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

            Comment

            • Eric1968
              Service Manager

              1,000+ Posts
              • Jan 2009
              • 2458
              #4
              Re: [ Firmware updating issue ] SC792

              Had this with an MP6500/SR841 Finisher. During the update the machine freezed. I realized that the wrong finisher firmware was on the SD-card. When I switched off/on the machine kept asking for the SD-card. After a phone call with Ricoh Support I could recover by using 143 + 3x Clear.

                Comment

                • Cipher
                  It's not easy being green

                  1,000+ Posts
                  • May 2006
                  • 1309
                  #5
                  Re: [ Firmware updating issue ] SC792

                  Originally posted by Eric1968
                  Had this with an MP6500/SR841 Finisher. During the update the machine freezed. I realized that the wrong finisher firmware was on the SD-card. When I switched off/on the machine kept asking for the SD-card. After a phone call with Ricoh Support I could recover by using 143 + 3x Clear.
                  This is a different issue Eric (Ricoh have a newly issued RTB on it).
                  What you have described is one of the procedures for recovering from Exx update errors.

                  No this one will successfully update and you will think all has gone well.
                  It's when you power off then back on that you are greeted with SC792 and a dead finisher.
                  • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                  Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                    Comment

                    • Eric1968
                      Service Manager

                      1,000+ Posts
                      • Jan 2009
                      • 2458
                      #6
                      Re: [ Firmware updating issue ] SC792

                      Thanks for the explanantion.

                        Comment

                        • BLADE
                          former propeller tester

                          250+ Posts
                          • Dec 2009
                          • 478
                          #7
                          Re: [ Firmware updating issue ] SC792

                          Originally posted by Cipher
                          Nor me till I nuked a finisher last week lol.
                          I knew it didn't look quite right but I said to myself... meh it wouldn't show up if it wasn't a valid update (right?)
                          Guess the machine cannot tell the difference between a finisher with older type of PCB and the newer type of PCB.

                          yor not the first, a post 3 weeks ago FIRMWARE WENT WRONG, good info this thread tho

                            Comment

                            • jonezy999
                              just one copy??

                              Site Contributor
                              500+ Posts
                              • Feb 2010
                              • 952
                              #8
                              Re: [ Firmware updating issue ] SC792

                              Looks like we are up for a new PCB.
                              I have not failed. I've just found 10,000 ways that won't work. ~Thomas Edison

                                Comment

                                • jonezy999
                                  just one copy??

                                  Site Contributor
                                  500+ Posts
                                  • Feb 2010
                                  • 952
                                  #9
                                  Re: [ Firmware updating issue ] SC792

                                  Does anybody know if a tech bulletin has been released in Australia for this problem yet? I've been searching the Ricoh site with no luck, also going back through my email archives just in case I missed it.
                                  I have not failed. I've just found 10,000 ways that won't work. ~Thomas Edison

                                    Comment

                                    • BLADE
                                      former propeller tester

                                      250+ Posts
                                      • Dec 2009
                                      • 478
                                      #10
                                      Re: [ Firmware updating issue ] SC792

                                      Originally posted by jonezy999
                                      Does anybody know if a tech bulletin has been released in Australia for this problem yet? I've been searching the Ricoh site with no luck, also going back through my email archives just in case I missed it.
                                      patience jonezy

                                        Comment

                                        • jonezy999
                                          just one copy??

                                          Site Contributor
                                          500+ Posts
                                          • Feb 2010
                                          • 952
                                          #11
                                          Re: [ Firmware updating issue ] SC792

                                          Originally posted by BLADE
                                          patience jonezy
                                          Patience? Never heard of it!!!How's this for a yarn, was reading this thread this morning thinking "I better keep an eye out for this." Left the workshop for the day and returned to find an MPC5501A with SR3020 configured. Was working when tech ran-up fine, upgraded firmware, finisher SC792. Murphey's Law? End of the day, I guess its the finisher PCB we need to replace, can someone confirm?Cheers.J.
                                          I have not failed. I've just found 10,000 ways that won't work. ~Thomas Edison

                                            Comment

                                            • Choro1dal
                                              Trusted Tech

                                              100+ Posts
                                              • Jun 2008
                                              • 176
                                              #12
                                              Re: [ Firmware updating issue ] SC792

                                              Bulletins for the following models are available on TESSA:

                                              Aficio MP 201SPF RD115016a
                                              Aficio MP 201SPF RD115016a
                                              Aficio SP 3400N RM016016
                                              Aficio SP 3400SF RM016016
                                              Aficio SP 3410DN RM016016
                                              Aficio SP 3410SF RM016016
                                              Aficio SP 4210N RM001019
                                              Aficio SP 4310N RM080016
                                              Aficio SP 6330N RM047014
                                              SR3020 RB804007
                                              SR3030 RB804007

                                                Comment

                                                • BLADE
                                                  former propeller tester

                                                  250+ Posts
                                                  • Dec 2009
                                                  • 478
                                                  #13
                                                  Re: [ Firmware updating issue ] SC792

                                                  Originally posted by jonezy999
                                                  Patience? Never heard of it!!!How's this for a yarn, was reading this thread this morning thinking "I better keep an eye out for this." Left the workshop for the day and returned to find an MPC5501A with SR3020 configured. Was working when tech ran-up fine, upgraded firmware, finisher SC792. Murphey's Law? End of the day, I guess its the finisher PCB we need to replace, can someone confirm?Cheers.J.
                                                  so thats 2 now , lordy! lol. good yarn, howz this one. Our run up guy was dealing with this issue exact same time you posted your thread - made us all feel better. You will need to replace the board(s). I havnt looked for the bulletin, if you cant find it try enter the fault in Knowledge base see if its there (previous post has some details also). have a good one

                                                    Comment

                                                    • Cipher
                                                      It's not easy being green

                                                      1,000+ Posts
                                                      • May 2006
                                                      • 1309
                                                      #14
                                                      Re: [ Firmware updating issue ] SC792

                                                      Originally posted by jonezy999
                                                      I guess its the finisher PCB we need to replace, can someone confirm?Cheers.J.
                                                      Yup.

                                                      I've attached the released RTB on the problem.
                                                      Attached Files
                                                      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                                                      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                                                        Comment

                                                        • xerotec
                                                          Technician
                                                          • Oct 2009
                                                          • 45
                                                          #15
                                                          Re: [ Firmware updating issue ] SC792

                                                          I have similar problem with my mp6500 can anybody please send me latest firmware.

                                                          xerotec@yahoo.com

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