AFICIO 2027 ( Scaning Problem )

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  • Tamyiapsoon
    Technician
    • Dec 2010
    • 80
    #1

    AFICIO 2027 ( Scaning Problem )

    i have 3 customer compliant , image not clear or not sharp , do scaning from A 2027 to PC , any friend have facing this problem before .
    Tags: scan settings
    • rthonpm
      Field Supervisor

      2,500+ Posts
      • Aug 2007
      • 2847
      #2
      Re: AFICIO 2027 ( Scaning Problem )

      Optics need to be cleaned maybe? Take off the platen glass, and check the mirrors by shining a flashlight across them at a 45-90 degree angle. Often they get frosted with all kinds of crap and it takes a toll on the scan quality.

      The real judge is going to be the quality of the copies. If the copies look good then the issue lies elsewhere. Bad RAM (this is an old machine), HDD, or even controller. You may also want to check that you're working with up to date (well, as up to date as this machine gets) firmware.

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3973
          #3
          Re: AFICIO 2027 ( Scaning Problem )

          Originally posted by rthonpm
          Optics need to be cleaned maybe? Take off the platen glass, and check the mirrors by shining a flashlight across them at a 45-90 degree angle. Often they get frosted with all kinds of crap and it takes a toll on the scan quality.

          The real judge is going to be the quality of the copies. If the copies look good then the issue lies elsewhere. Bad RAM (this is an old machine), HDD, or even controller. You may also want to check that you're working with up to date (well, as up to date as this machine gets) firmware.
          x2 on the optics, but I also recently just had a problem on the same model which was using Scanrouter (although I don't know if it had anything to do with Scanrouter). I cleaned the optics, copies looked perfect, etc, but scans were very grainy. I fixed it by doing a memory clear on the scanner

            Comment

            • Tamyiapsoon
              Technician
              • Dec 2010
              • 80
              #4
              Re: AFICIO 2027 ( Scaning Problem )

              Originally posted by sandmanmac
              x2 on the optics, but I also recently just had a problem on the same model which was using Scanrouter (although I don't know if it had anything to do with Scanrouter). I cleaned the optics, copies looked perfect, etc, but scans were very grainy. I fixed it by doing a memory clear on the scanner
              Sandmanmac ! i want to say thanks first to u and rthonpm , can i know how to do the memory clear on the scaning , after memory clear will effect any setting ? and rthonpm have suggest up to date the firmware , how to do up date firmware ? the firmware firmware can download from internet ? BAD RAM mean is try change the RAM , am i right ? appreaciate

                Comment

                • sandmanmac
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3973
                  #5
                  Re: AFICIO 2027 ( Scaning Problem )

                  Originally posted by Tamyiapsoon
                  Sandmanmac ! i want to say thanks first to u and rthonpm , can i know how to do the memory clear on the scaning , after memory clear will effect any setting ? and rthonpm have suggest up to date the firmware , how to do up date firmware ? the firmware firmware can download from internet ? BAD RAM mean is try change the RAM , am i right ? appreaciate
                  Scanner memory clear is SP5-801-9, and "yes" it will set all scan settings back to default, so they will need to be set back like they were. For example, the destination (Email or folder), Resolution. If using Scanrouter software, then you will need to remove the I/O device, then add it again, and perhaps a few others.
                  As for updating firmware on this model, it is quite involved, and requires some hardware be connected that you will not have, and software you can't get, and "no" you can't download it.
                  If you're not familiar with the scan settings, and networking, etc. on this machine, I would not recommend the memory reset, or you will find yourself in some serious trouble with your customer

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