[Error Code] mpc 3500 false add toner messare

[acsolutions]

Hello,
I got a call for an add toner message, the customer added a cyan and black cartridge. They told me they added both bottles two weeks ago and it still saying add toner. I went into the service mode and checked toner remaining for each cartridge I believe it was 3101-9,10,11,12 for B,M,C,Y both magenta and yellow were in the plus side in grams and black and cyan were in the negative ( Black -43.25 grams and cyan -11.345) so the only thing I can think of is the bottle is not being recognized as being new. I could not find a way to reset the bottle as being new, I hunted it down for about 1/2 an hour. The copies are coming out great, so it is adding toner. Someone suggested initializing the dev. but I thought that was a bad idea. I'm not sure if there is an issue with the bottle chip on the black and cyan or what reads them is the problem. I did pull out the black and cyan toner and the machine tells me to insert toner cartridges. Thanks

[Counsel]

Re: mpc 3500 false add toner messare

Can't remember if you can do it on that machine but I think you can go into sp 3045 and turn off toner end detection, then exit service mode, make a few skyshots in full color mode, power off the machine completly and back on, then go into sp mode and turn then end detection back on. then run some testing for a bit make sure density is ok. I know this was one way to fix a toner end status on the 2800 and 3300, not sure if it will work if it doesnt then it could be a mechanical failure.

by the way were the so called empty bottles really empty, just in case if they were half full or something and it gave an end message there is probably something else wrong. But I have had machines run then bottles dry and not want to come out of a toner add until its cycled a few times to get toner into the dev unit.

[acsolutions]

Re: mpc 3500 false add toner messare

I believe I did turn off the toner end detection and rebooted machine but did not run full color sky shots. The customer did say the bottles may have had toner in them when the message turned on. Logically it seems as though you should be able to reset that value and start with a new bottle of toner. the machine say's it's negative toner but it keeps on adding Thanks for the response

[iMind]

Re: mpc 3500 false add toner messare

Hello,
I got a call for an add toner message, the customer added a cyan and black cartridge. They told me they added both bottles two weeks ago and it still saying add toner. I went into the service mode and checked toner remaining for each cartridge I believe it was 3101-9,10,11,12 for B,M,C,Y both magenta and yellow were in the plus side in grams and black and cyan were in the negative ( Black -43.25 grams and cyan -11.345) so the only thing I can think of is the bottle is not being recognized as being new. I could not find a way to reset the bottle as being new, I hunted it down for about 1/2 an hour. The copies are coming out great, so it is adding toner. Someone suggested initializing the dev. but I thought that was a bad idea. I'm not sure if there is an issue with the bottle chip on the black and cyan or what reads them is the problem. I did pull out the black and cyan toner and the machine tells me to insert toner cartridges. Thanks

replace toner pump and tube as a hole.

[acsolutions]

Re: mpc 3500 false add toner messare

but its making great copies!

[Jomama46]

Re: mpc 3500 false add toner messare

replace toner pump and tube as a hole.

Or as a whole, if that doesn't work.

[mikadonovan]

Re: mpc 3500 false add toner messare

This may sound stupid, but shake the heck out of the bottles and reinstall them. I've seen toner clump in the bottle and cause this problem. Also, the bottles installed weren't previously in another machine, were they? Once installed the bottle kind of marries itself to the machine making a swap not an option. I personally have only had one bottle out of many that had a bad chip in it.

[iMind]

Re: mpc 3500 false add toner messare

Or as a whole, if that doesn't work.

LOL... yep, sorry for that.

[RICOHTEC]

Re: mpc 3500 false add toner messare

hi

to have a good value for the amount of toner in the cartridge make an ENGINE clear RAM and then change your developpers.

[Jomama46]

Re: mpc 3500 false add toner messare

hi

to have a good value for the amount of toner in the cartridge make an ENGINE clear RAM and then change your developpers.

Wow, that's kind of drastic.

[mikadonovan]

Re: mpc 3500 false add toner messare

Wow, that's kind of drastic.

X2

[iMind]

[TonerMunkeh]

Re: mpc 3500 false add toner messare

An engine clear can be the only cure for this on Athena's sometimes. Never had to do it on an Apollon tho.

[iMind]

Re: mpc 3500 false add toner messare

An engine clear can be the only cure for this on Athena's sometimes. Never had to do it on an Apollon tho.

Hummmm...

[acsolutions]

Re: mpc 3500 false add toner messare

developer assemblies or just the powder!