Shadow appears during copying

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  • sharpmind
    Trusted Tech

    250+ Posts
    • Sep 2009
    • 478

    #1

    Shadow appears during copying

    Photo0049.jpgGuys, I have problem in Aficio 2045 while photocopying.Shadow appears only when you scan the original in the platen glass.When you close the document feeder, a black shadow is very visible in the output. When you place the original without covering it, the shadow is not recognizable. I checked the scanner unit and it is aligned properly. I attached the sample copy for your analysis.
  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900

    #2
    Re: Shadow appears during copying

    Where is the arrowed edge of that original. at the left scale or operator or non-operator side of the platen?
    sigpic
    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

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    • Gift
      Service Manager

      1,000+ Posts
      • Mar 2011
      • 2439

      #3
      Re: Shadow appears during copying

      Shadow appears only when you scan the original in the platen glass.When you close the document feeder, a black shadow is very visible in the output. When you place the original without covering it, the shadow is not recognizable.
      That's indeed some strange behaviour

      Having a chance to see a quality scan of the symptome might be helpful to think along here plus the information requested by Jomama.

      Copying while keeping the DF open might lead to a different copy/brightness setting selected by the ACS - might supress the symptome. Another thing I can see is some sort of streaking across the running direction so is it really a shadows or more some kind of digital-appearing artefact?

      trial & error tips:

      - what happens if you play a little with different copy qiality/brightness settings?
      - printout the non-default SMC page and compare the scanner-related SP with the factory sheet in the front door
      - print all SMC lists, backup the NV ram data, perform an engine reset - anything better/worse?

      Comment

      • Lagonda
        Service Manager

        Site Contributor
        1,000+ Posts
        • Aug 2008
        • 1650

        #4
        Re: Shadow appears during copying

        Haven't seen that on a 2045 'cos they beefed the frame up, but it looks like the problem we had with the 1045 when somebody had lent on the corner of the ops panel and twisted the whole scanner box out of square.
        Check to see if the mirrors are all clicked into their mountings properly and the first and second scanners are sitting evenly on their nylon pads they slide on.
        At least 50% of IT is a solution looking for a problem.

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        • sharpmind
          Trusted Tech

          250+ Posts
          • Sep 2009
          • 478

          #5
          Re: Shadow appears during copying

          Originally posted by Jomama46
          Where is the arrowed edge of that original. at the left scale or operator or non-operator side of the platen?
          the arrowed side of the original is in the non-operator side of the platen.DF copying has no problem.Only when the original is being scanned in the platen glass, the shadow appears.This problem occurs only when the client put the machine in their stockroom and kept it there for sometime.At that time, there was renovation going on in their office so the machine was left unused in their stockroom.When the renovation was finished, the client called us up to reinstall the machine.
          Last edited by sharpmind; 03-09-2012, 03:05 AM.

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          • nmfaxman
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2008
            • 1705

            #6
            Re: Shadow appears during copying

            Loosen the screw on the front that holds the scanner unit to the engine.
            Lift up on the front left edge and tighten the screw.
            It it was in STORAGE, there was most likely something else stacked on top.
            Same as 1045.

            To check this, take the screw out and make a copy.
            I have seen the 3045's have the same problem, because a large operator used to lean on the left of the machine every time he made a copy.
            After a while it warped and gave the same symptom in your image.

            Good luck.
            Why do they call it common sense?

            If it were common, wouldn't everyone have it?

            Comment

            • sharpmind
              Trusted Tech

              250+ Posts
              • Sep 2009
              • 478

              #7
              Re: Shadow appears during copying

              Originally posted by nmfaxman
              Loosen the screw on the front that holds the scanner unit to the engine.
              Lift up on the front left edge and tighten the screw.
              It it was in STORAGE, there was most likely something else stacked on top.
              Same as 1045.

              To check this, take the screw out and make a copy.
              I have seen the 3045's have the same problem, because a large operator used to lean on the left of the machine every time he made a copy.
              After a while it warped and gave the same symptom in your image.

              Good luck.
              Thank you, friend. I will check it again and give you update regarding the problem.

              Comment

              • tcs04
                FORMER Techie

                1,000+ Posts
                • Apr 2009
                • 1183

                #8
                Re: Shadow appears during copying

                Originally posted by sharpmind
                Thank you, friend. I will check it again and give you update regarding the problem.
                x2

                Or, to test, just grab the scanner under the left corner, lift, hold and press the print button. this should make the fault clear. release and the fault returns.

                Comment

                • vargue
                  Trusted Tech

                  250+ Posts
                  • Oct 2011
                  • 404

                  #9
                  Re: Shadow appears during copying

                  another editing machine do some faint image in side of paper scanner unit is not setting well. some one lean on it

                  Comment

                  • sharpmind
                    Trusted Tech

                    250+ Posts
                    • Sep 2009
                    • 478

                    #10
                    Re: Shadow appears during copying

                    Originally posted by nmfaxman
                    Loosen the screw on the front that holds the scanner unit to the engine.
                    Lift up on the front left edge and tighten the screw.
                    It it was in STORAGE, there was most likely something else stacked on top.
                    Same as 1045.

                    To check this, take the screw out and make a copy.
                    I have seen the 3045's have the same problem, because a large operator used to lean on the left of the machine every time he made a copy.
                    After a while it warped and gave the same symptom in your image.

                    Good luck.
                    Thank you nmfaxman!You're right!Problem solved!

                    Comment

                    • Jomama46
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Apr 2008
                      • 2900

                      #11
                      Re: Shadow appears during copying

                      Good Job, nmfaxman!
                      sigpic
                      You never realize how cheap a professional is until after you let an amateur do it.
                      A+; Network +; PDI+

                      Comment

                      • CableGuy
                        Impulse Drive Engineer

                        250+ Posts
                        • Oct 2008
                        • 417

                        #12
                        Re: Shadow appears during copying

                        Like a bit of Hank Marvin.... lol

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