[CQ] MP 2510 and scanrouter

[Dexor]

Customer insists on having scanrouter, but after upgrading the machine from 10xx series scanrouter refuses to see the new model. Any special settings in the machine or it's not possible with MP series ?

[rthonpm]

Re: MP 2510 and scanrouter

ScanRouter is no longer a supported application. It's only purpose was to be middleware to allow Samba scanning, which is now built into the machine. Just tell the customer the functionality is now built in and that there will be a lot less headaches with a scan to folder setup.

After all, if they're dead set on keeping ScanRouter, let them know I have a bunch of licenses for Windows 98 I'll be happy to send your way to put everything at the same technology level.

[Dexor]

Re: MP 2510 and scanrouter

ScanRouter is no longer a supported application. It's only purpose was to be middleware to allow Samba scanning, which is now built into the machine. Just tell the customer the functionality is now built in and that there will be a lot less headaches with a scan to folder setup.

After all, if they're dead set on keeping ScanRouter, let them know I have a bunch of licenses for Windows 98 I'll be happy to send your way to put everything at the same technology level.

I have been successful installing scan router even on Windows 64 bit machines, and XP never been a problem. This is the first time I can't do it with MP2510. Don't remember if we have any other MP running scan router - perhaps it's just MP series...
The server is the same - windows 2003, nothing has changed except the new machine upgraded from 1045 to MP 2510.

[mikadonovan]

Re: MP 2510 and scanrouter

Customer insists on having scanrouter, but after upgrading the machine from 10xx series scanrouter refuses to see the new model. Any special settings in the machine or it's not possible with MP series ?

Sounds like a situation where the customer who doesn't know jack is trying to tell you how to do your job. Just set up smb scan to folder using the the WIM and everybody will be happy.

[sandmanmac]

Re: MP 2510 and scanrouter

Sounds like a situation where the customer who doesn't know jack is trying to tell you how to do your job. Just set up smb scan to folder using the the WIM and everybody will be happy.

I agree. Why would the end user prefer the added complications, not mention the limitations, that come with Scanrouter? However, it's true that it can easily be configured in even a WIN 7 64-bit environment (when there isn't another option), but it is not compatible with, and won't recognize the MP series. So advise the end user that they're S.O.L. if they want to remain in the dark ages.

[Llama God]

Re: MP 2510 and scanrouter

The customer can insist on having whatever he/she wants, however if it doesn't work then they're doomed to disappointment.

To answer your initial question, it doesn't work.

[Gift]

Re: MP 2510 and scanrouter

ScanRouter is no longer a supported application.

Correct - the software is discontinued since years. There's not a lot you can configure within scanrouter or the MFP to solve mysterious connection problems, so either it works or not. Thy only thing one might try is disable all firewall/security features at the server (temporary/testwise). If the customer insists using this crappiece of software, try telling him it's 1.) highly unsecure and 2.) not reliable and 3.) totally unprofessional at all to use outdated networking software. SMB or FTP is the way to go these days.

You can also print out this thread to proof that other techs thinks alike

[Llama God]

Re: MP 2510 and scanrouter

I take back what I said, Scanrouter does appear to be supported on this model. I got that using RTFM, by the way. However, it does not specify Scanrouter v2 Lite, only the Pro version, so I cannot confirm that it works categorically.

Make sure that you have turned on Delivery Option in User Tools and that port 3670 is open on any firewall on the Scanrouter server. You can also specify the delivery server IP address somewhere in SP5xxx.

Having said all of that, the fact remains that Scanrouter is a very obsolete product and it would be best to steer the customer away from it if possible. I'd go for lying myself.

[Dexor]

Re: MP 2510 and scanrouter

Sounds like a situation where the customer who doesn't know jack is trying to tell you how to do your job. Just set up smb scan to folder using the the WIM and everybody will be happy.

They have all 30 users already setup on server and are reluctant to change. Reluctant or not - scanrouter has to go. I'll just use same users and reroute it via shared folder on server.

[daveyball]

Re: MP 2510 and scanrouter

I take back what I said, Scanrouter does appear to be supported on this model. I got that using RTFM, by the way. However, it does not specify Scanrouter v2 Lite, only the Pro version, so I cannot confirm that it works categorically.

Make sure that you have turned on Delivery Option in User Tools and that port 3670 is open on any firewall on the Scanrouter server. You can also specify the delivery server IP address somewhere in SP5xxx.

Having said all of that, the fact remains that Scanrouter is a very obsolete product and it would be best to steer the customer away from it if possible. I'd go for lying myself.

I don'y think Scanrouter Lite or Pro works with the MP range, you have to use the Scanrouter NX Version. Tell the curotmer this and the cost and they may be persuaded to use the onboard set up

[Llama God]

Re: MP 2510 and scanrouter

I assumed that it works as it has the "Delivery Option" option in user tools.

The rather sketchy information is in this file:

rc45_scn.pdf

[daveyball]

[Gift]

Re: MP 2510 and scanrouter

ScanRouter

Seems to be discontinued as well (see supported OS) - latest patch has been withdrawed from download page, too.

[KenB]

Re: MP 2510 and scanrouter

Die, Scanrouter, die!!!

[zed255]

Re: MP 2510 and scanrouter

Die, Scanrouter, die!!!

ScanRouter is like a funky smell you can never seem to be rid of. Just when you think you have quelled the source it wafts past the olfactory...