mpc3500 win 7 pro smb scanning wireless?

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  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1134
    #1

    mpc3500 win 7 pro smb scanning wireless?

    I have mastered win 7 pro smb , no prob, got the fix and all is well, but, i have to have the client hard wire his or her lap top when they are in the office, it will not connect using the wireless access.
    does anybody have a fix or something in the wireless rtr that needs to be config? like firewall? but i can see the wrk grp, but not connect i get the "cant find path,check settings" msg..
    Im thinking there is a wireless 128 enkrypt? or something that has to be configd?in the wireless rtr?
    or is it at the laptop in the wireless prpties? cant find anything that points to a problem..
    any help would be great
    Thank you
    Tags: None
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3951
      #2
      Re: mpc3500 win 7 pro smb scanning wireless?

      Should make no difference at all.
      Only thing I can suggest is if there are other wireless networks/routers within the office/ range of the laptop, that it is connecting to rather, than the proper router that the copier is attached to. It's happened to me on a couple of occasions.
      I would suggest that they probably have different routers for the hard wires (or wall jacks) and wireless, and they are in conflict


      As an after-thought.... When wirelessly connected, can you print and/or ping the machine. If not then, then that's definitely the issue. If you can, then I'm out of ideas

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        • ptrflrs
          Glorified Parts Swapper

          100+ Posts
          • Dec 2010
          • 192
          #3
          Re: mpc3500 win 7 pro smb scanning wireless?

          agree w/sandmanmac ping command is your friend, they r probably on a different wired/wireless network. is it an air/cellular card they r getting on wireless with? must be a local network. also if they r plugged into a cheesy switch try power cycling it, i have had instances where i can ping but no print/scans.
          jesus loves you! (everyone else thinks you're an assh*le)
          street cred: CompTIA A+ & Network+ Certified; Konica Minolta Gold Seal x2,
          Konica Minolta Outward ASSociate, Ricoh, Sharp, Lexmark trained

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            • advcopy
              Technician
              • Jun 2012
              • 25
              #4
              good advice will

              Both above reply are soild you may also try looking to see if the router is port blocking it

                Comment

                • techsass
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Dec 2010
                  • 248
                  #5
                  Re: mpc3500 win 7 pro smb scanning wireless?

                  I'll bet you've already tried, but just in case - try using the IP addy instead of the computer name.

                  I don't even check if using the name will work anymore. I guess I should because I'm always waiting for the IP to change & create another trip. So far, so good.

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